What are the responsibilities and job description for the Customer Service - Client Care Representative (Call Center) position at Corporate Coffee Systems?
Corporate Coffee Systems, a leading coffee and refreshment supplier in the New York metropolitan area, is looking for enthusiastic and customer-focused individuals to join our Client Care Team!
At CCS, we bring the coffee-house experience directly to our clients with a world-class product line and the latest technology. We specialize in providing trusted name-brand refreshment products and business supplies to companies across the tri-state area.
What You’ll Be Doing
As a Client Care Representative at our Westbury, NY location, you’ll play a vital role in ensuring our clients receive outstanding service. Reporting to the Client Care Manager, your responsibilities will include:
· Answering incoming client calls and processing orders
· Coordinating service requests and resolving client issues
· Applying your knowledge of CCS products and services to enhance client experiences
· Using up-selling, cross-selling, and sales techniques to strengthen client relationships (with potential for additional commission-based compensation!)
What We’re Looking For
To shine in this role, you’ll need:
✔ At least 1 year of call center client service experience
✔ Familiarity with up-selling, cross-selling, and sales techniques—or a willingness to learn
✔ Strong verbal and written communication skills with professional phone etiquette
✔ The ability to troubleshoot and resolve low-priority issues independently
✔ A desire to continuously learn and grow within the company
✔ Proficiency in Microsoft Office, including Excel and Outlook
✔ A high-energy, flexible, self-motivated attitude and the ability to thrive both independently and within a team
✔ Monday – Friday, 8:30 AM – 5:00 PM
✔ Location: Westbury, NY
✔ No agencies or phone calls, please.
We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. EOE.
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $21
