What are the responsibilities and job description for the Customer Service Representative position at Corporate Coffee Systems?
Corporate Coffee Systems is hiring, and we want YOU to be part of our Top-Notch Customer Service Team – and we are Hiring Immediately!
Corporate Coffee Systems is a leading New York metropolitan coffee and refreshment supplier which provides a world-class product line and the latest technology to bring that coffee-house feeling to its clients in the tri-state area. We specialize in a full line of name brand refreshment products and business supplies that you can trust.
Here’s what you’ll be doing: Reporting to the Client Care Manager at our Westbury, NY location, the ideal Client Care Associate will bring their customer service skills, experience and knowledge to answer incoming client calls, take orders, arrange service calls and problem-solve client issues. Equipped with a knowledge of CCS products and services and applying your up-selling, cross-selling and sales techniques, you create positive customer experiences and relationships. We offer a great opportunity and potential for additional commission-based compensation
Our Client Care Department is a valued partner, playing an important role in delivering excellent customer service. If you are a customer service Star, come shine at Corporate Coffee Systems!
The Experience You’ll need:
· A minimum of 1 Year Call Center Customer Service experience (in a refreshment and/or office supply is a plus).
· Working knowledge of up-selling, cross-selling and sales methods is preferred, or the enthusiasm to learn these skills.
· Professional telephone etiquette and excellent oral and written communication skills.
· Ability to resolve low-priority issues without supervision.
· Eagerness to continually increase your knowledge and understanding of Corporate Coffee Systems products, their functionality and use.
· Working knowledge of MS Office applications, including Excel and Outlook.
· High-energy, flexible, self-starter, hands-on, and comfortable working individually and in a team environment.
· Hours are Monday – Friday, 8:30am – 5:00pm.
At Corporate Coffee Systems, we believe in inclusivity. Everyone is welcome here, no matter who you are or where you're from! We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. EOE. No Agencies or phone calls please.
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $21
