Community Manager

Who we are: Corporate Coworking

Corporate is a coworking office for people whose needs are not aligned with the traditional workplace as well as the “work-from-home” full-time culture. It’s a place where the new “corporate” America is starting businesses, growing, downsizing, or just meeting to share ideas or, more importantly, to learn. Corporate Coworking is the cumulation of ideas, companies, services, people, and personalities that may all be very different but have the same goal...To be successful and to have fun getting there.

Base:

• $21/hr
• Commission/bonus - $30/hr when combining commissions and bonuses

Goals & Objectives

• Illustrate Corporate core values and strive to achieve our mission. Lead the Community Management team to achieve the following:
• Creation of a collaborative environment among our members through events and personal introductions
• Maintenance of 90% occupancy by achieving sales goals, and managing churn
• Ensuring that the building is fully operational and processes are running smoothly
• Maintaining company standards and expectations
• Managing building KPI’s

Duties & Responsibilities

• Community Management
• Create a friendly environment to facilitate high member satisfaction
• Espouse Corporate's values
• Plan and launch community initiatives to create connections between members of Corporate. This might include targeted member introductions, recommending possible mentor matches, running networking events, and managing communications within the space and through digital.
• Seek out information about the business and personal objectives of tenant organizations and their individual members
• Resolve issues between members quickly and in a manner that diffuses tension
• Foster a sense of inclusivity where fresh ideas are welcome
• Be knowledgeable about Corporate's membership contracts and guidelines, as well as federal, state and local laws that manage the work environment. Explain these policies to members as necessary.
• Oversee new member onboarding and member moves out of the space
• Events Planning and Execution
• Build a quarterly calendar of coworking events that engages all stakeholders: Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)

Future members: Lead generation and sales-related events

Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build Corporate's CRM and digital community. Manage the allotted budget. Present our community professionally. With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup

• Business Development
• With the owner, be responsible for setting and achieving sales objectives, occupancy rates, and pricing
• Conduct tours for prospective members
• Contact the local press and community leaders to generate interest in Corporate
• Engage with the local community by attending relevant events they are hosting
• Ensure that new members will fit with Corporate's culture dynamics and mission
• Maintain a positive relationship with key vendors and our landlord

Facilities and Corporate management

• Manage all building operations to the satisfaction of members
• Maximize up-time and availability of key facilities assets like the Wifi network, kitchen, printers/copiers
• Keep members aware of facilities issues that may impact them
• Utilize a variety of coworking software applications to manage the space and membership
• Make recommendations to the owners about new features or perks that will entice members
• Submit maintenance tickets for repairs to the facility and key equipment
• Ensure cleaning is conducted to spec.
• Be aware of local laws and regulations as they pertain to member safety and emergency preparedness
• Personnel Management

Experience & Requirements

• A smile is required
• Customer service and sales experience preferred
• Project management and business operations experience Preferred
• Must have strong verbal and written communication skills
• Cold-outreach experience a plus
• Understanding and experience managing a team of more than two people
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion and understanding for entrepreneurial communities