Airport Service Coordinator

Corporate Flight Management Inc is a renowned aviation services company committed to delivering exceptional customer experiences. As a Cross-Utilized Airport Agent, you will play a vital role in ensuring the smooth operation of our flights and providing unparalleled service to our passengers.

• You will be responsible for greeting and assisting all customers in a prompt, friendly, and courteous manner.
• Provide check-in assistance, ticketing changes, re-booking of itineraries, and special service requests for passengers.
• Check and accept passenger baggage.
• Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs.

Additional responsibilities include:

• Comply with all safety procedures and airline policies.
• Provide accurate gate, flight arrival, and departure information, as well as answer general inquiries.
• Assist unaccompanied minors and passengers with special needs, resolve customer concerns.
• Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements.

Key qualifications include:

• Be at least 18 years of age.
• At least nine (9) months of prior airlines or industry experience preferred.
• Be authorized to work in the United States and able to travel in and out of the United States.
• Must have a valid driver's license and good driving record.
• Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required.

As a Cross-Utilized Airport Agent, you will receive a competitive hourly rate, with opportunities for step increases based on performance, as well as a retention bonus. Additionally, you will be eligible for paid sick leave, vested vacation hours, non-revenue/space available travel privileges, and various leaves of absence.