What are the responsibilities and job description for the Technical Support Analyst position at Corporate Gray?
Leidos is looking for a Technical Support Analyst to deliver innovative solutions through the efforts of diverse and talented people who are dedicated to our customer's success. In this role you will work in an IT call center, utilizing your in-depth knowledge, experience, and best practices to improve products or services. The position requires conceptual and practical expertise in own area and general knowledge of related areas.
INTERESTED IN THIS POSITION? Leidos recruiters will be available for text (or video) chats with job seekers on Thursday, December 12th from 11 am until 2 pm ET at a military-friendly virtual job fair sponsored by Corporate Gray.
Please register on eCareerFairs to speak with Leidos (and other employers) by cutting and pasting the following URL into your browser (Chrome is recommended):
https://www.ecareerfairs.com/JobSeeker/ViewEventLobby.asp?EventID=9514
DUTIES AND RESPONSIBILITIES
In this role you will provide technical support and customer service to the client organization's users of computer applications and hardware (e.g., PCs, servers, mainframes). You will not have supervisory responsibilities and will be accountable for their own contributions, which may include:
Answering questions regarding system procedures, online transactions, systems status and downtime procedures, from within a call center.
Collaborating with network services, software systems engineering and/or application development in order to restore service and/or identify problems.
Maintaining a troubleshooting tracking log ensuring timely resolution of problems.
Performing routine assignments in the entry level to a professional job progression.
Using existing procedures to solve routine or standard problems.
Receiving instruction, guidance and direction from others.
Utilizing conceptual knowledge of practices and procedures within a particular area of expertise.
Applying general knowledge of business developed through education or past experience.
Solving routine problems using existing procedures and standard practices.
Having limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.
Exchanging basic information, asking questions and checking for understanding.
If this sounds like the kind of environment where you can thrive, keep reading!
INTERESTED IN THIS POSITION? Leidos recruiters will be available for text (or video) chats with job seekers on Thursday, December 12th from 11 am until 2 pm ET at a military-friendly virtual event sponsored by Corporate Gray.
Date: Thursday, December 12
Time: 11 am to 2 pm Eastern Time
Location: Virtual (via eCareerFairs)
Employers: Leidos, U.S. Postal Service, Lockheed Martin, LMI, Workday, Los Alamos National Laboratory, and more
To Participate: Please register in advance on eCareerFairs to speak with Leidos (and other employers) by cutting and pasting the following URL into your browser (Chrome is recommended):
https://www.ecareerfairs.com/JobSeeker/ViewEventLobby.asp?EventID=9514
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
