What are the responsibilities and job description for the Senior Account Manager position at Corporate Imaging Concepts (CIC)?
Job Title : Senior Account Manager
Department : Sales
Reports To : Director of Strategic Accounts
Location : Hybrid / Northbrook, IL
Corporate Imaging Concepts (CIC) is a dynamic technology-driven distributor in the Promotional Products Industry. With a focus on Fortune 1000 firms, we specialize in turnkey solutions that allow clients to outsource their promotional products initiatives while maintaining control and visibility through seamless integration with back-office systems.
About Us : At CIC, we operate at the intersection of technology and creativity. Our main offices are in Northbrook, IL, and Alpharetta, GA. As a team of 135 dedicated professionals, we work collaboratively to provide highly customized and connected technical solutions. Our expertise lies in integrating front-end web stores with suppliers, clients, and our own SAP back-office systems.
Job Summary : We are seeking an experienced and results-driven Senior Account Manager to join our team. The ideal candidate will have a proven track record in account management, exceptional communication skills, and a passion for delivering outstanding customer service. As a Senior Account Manager, you will be responsible for managing key client accounts, driving sales growth, and ensuring client satisfaction.
Key Responsibilities :
- Develop and maintain strong relationships with key clients, understand their needs and provide tailored solutions.
- Manage a portfolio of high-value accounts, ensuring client retention and satisfaction.
- Identify and pursue new business opportunities within existing accounts and potential clients.
- Collaborate with internal teams to deliver exceptional service and meet client expectations.
- Prepare and present sales reports, forecasts, and performance metrics for senior management.
- Stay updated on industry trends, market conditions, and competitor activities to identify opportunities for growth.
- Negotiate contracts and agreements to maximize profitability and ensure mutual satisfaction.
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