What are the responsibilities and job description for the Move Manager position at Corporate Relocation International?
Move Manager - NorCal
Various locations in the Northern CA: San Diego, San Fransisco, Berkley/Oakland
Various locations in the Northern CA: San Diego, San Fransisco, Berkley/Oakland
COMPANY OVERVIEW:
Gentle Transitions (GT) is a nationally recognized pioneer in the Senior Move Management industry. Since 1990, Gentle Transitions has been serving primarily older adults who are seeking assistance with their transition. The downsizing and moving process can be overwhelming to both client and family; Gentle Transitions reduces client stress by managing all logistical aspects of transition including floor planning, sorting, and downsizing, packing, mover arrangements, and complete unpacking and resettling the day of the move at the new residence (beds made, pictures hung, everything put away, etc.). We strive for outstanding customer satisfaction and employee satisfaction is paramount as well.
GENERAL JOB SUMMARY:
Move Managers (MM) are like “wedding planners of a move,” coordinating all details of the transition while working side-by-side with team members. They provide leadership and end-to-end accountability for managing client’s move. MMs collaborate directly with the client, and with the support of the GT management team, they strive to create a seamless and stress-free experience for our clients.
QUALIFICATIONS:
- Compassionate
- Ability to complete physical work on a regular basis and carryout occasional long days with the goal of completing a job (no heavy lifting).
- Perform basic math for estimating and billing.
- Excellent customer service and client relations skills.
- Strong organizational and time management skills. Excel at multi-tasking.
- Strong critical thinking and critical thinking skills
- Ability to maintain a sense of calm in a demanding environment.
- Good collaborator and team player.
- Effective communication and follow-up, both verbal and written.
DUTIES AND RESPONSIBILITIES:
- Coordination of all aspects of the client’s move.
- Timely response to client's initial request.
- Provide the client with an estimate.
- Travel to and from clients’ residences and all subsequent appointments related to the client's move.
- Measure, assess and layout floorplans for the new living environment.
- Willing to pack & unpack clients’ possessions safely & efficiently according to our tradecraft • Hang pictures, make beds, stock cabinets • Direct/assist loading, unloading & disposal of GT materials
- Work well with a variety of moving companies and their team members.
- Gain strong knowledge of community resources to provide clients with solutions to accommodate their unique needs (e.g., estate sale planners, charitable donation sites, disposal companies, etc.).
- Lead, supervise and guide GT team members throughout the move.
- Basic knowledge of computers, GT Portal navigation and data entry skills.
- Delegate necessary tasks to ensure the efficiency of GT team members.
- Strive for an excellent client experience on every job.
- Problem-solve on the spot (e.g., movers are late, client health concerns arise while job is in progress, etc.).
- Schedule all necessary services to successfully complete client moves.
- Supervise multiple people (GT team) and services (movers, disposal companies) simultaneously.
- Timely completion of all required paperwork and documentation to client and office.
- Clear and concise communication with the client, family, community, team members, vendors, and other involved parties.
- Upon completion of the job, follow up with the client to ensure client satisfaction with the services performed.
TRAINING
Gentle Transitions coordinates orientation and extensive field training for the MM to be successful in the role.
DETAILS & COMPENSATION:
- Move Managers’ hours are part-time and will vary daily/weekly
- Valid California driver's license (required)
- Job Type: Part-time
- Pay: $22.00 - $30.00 per hour depending on experience
Salary : $22 - $30
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