What are the responsibilities and job description for the Customer Account Manager position at Corporate Resources of Illinois?
Corporate Resources, on behalf of our client located in Roselle, IL, is hiring a full-time, permanent Customer Account Manager.
Customer Account Manager – Roselle, IL
$42,000-$52,000 Annually
Hybrid Work Model – Two Days Work From Home
Health/Vision/Dental/401K w/Match
Our company is a leading global logistics provider specializing in end-to-end supply chain solutions. We offer comprehensive services that span across transportation, warehousing, distribution, and freight management, ensuring the smooth movement of goods from one point to another, no matter the distance. With a strong presence across major markets worldwide, we leverage advanced technology, industry expertise, and a vast network of partners to deliver efficient, cost-effective logistics solutions. Whether managing international shipments, navigating complex customs requirements, or providing last-mile delivery services, we are committed to helping businesses streamline their operations and meet the demands of a rapidly evolving global marketplace.
Position Overview: This role serves as a point of contact between our global team and various departments such as Billing, Commercial, Support, Operations, and customers to ensure that all customer needs and expectations are met. A key aspect of the role is maintaining clear and efficient communication with both internal teams and external customers. This position will be based at our Roselle, Illinois facility.
Key Responsibilities:
- Serve as the primary point of contact for customers, addressing inquiries, concerns, and providing timely updates on shipments and services
- Coordinate and track the movement of goods, ensuring on-time delivery and compliance with customer specifications
- Collaborate with internal teams (sales, operations, dispatch, etc.) to resolve issues and ensure smooth service execution
- Handle escalated customer issues, providing solutions and maintaining customer satisfaction
- Process orders, update shipment statuses, and ensure accurate documentation for all logistics activities
- Develop and maintain strong relationships with both internal and external customers
- Collaborate with internal teams to find alternative solutions if customer expectations are at risk
- Participate in training and job shadowing to stay up to date with best practices and continue professional development
Qualifications and Skills:
- A Bachelor’s degree in a related field or 1 years of relevant experience in customer service or logistics
- Strong problem-solving abilities, with the capacity to analyze complex situations and identify key elements and solutions
- Excellent organizational skills and the ability to prioritize tasks effectively
- Clear, courteous communication with both internal teams and customers
- Strong business acumen and collaboration skills for resolving issues
- Proficiency in Microsoft Office (especially Excel) and other technical tools
Salary : $42,000 - $52,000
