Customer Service Team Lead

Customer Service Team Lead – Schaumburg, IL

$62,000-$70,000/Annually

For over half a century, we have been a trusted name in the food industry, committed to producing high-quality food products that bring the best of nature to your table. From our humble beginnings in the mid-1900s to our new state-of-the-art, 60,000-square-foot facility in Schaumburg, IL, we’ve always focused on one thing: real ingredients for real flavor.

We believe in offering premium food without the premium price tag. Our mission is simple—to make food that’s not only delicious but also made with the highest-quality ingredients. We pride ourselves on using only the finest, real ingredients to craft products that are not only nourishing but affordable, so you can feed your family well without breaking the bank.

Position Overview:

The Customer Service Team Lead will play a crucial role in leading and motivating our customer service team to ensure we deliver top-notch service to our clients. As a leader in this department, you'll be responsible for guiding, mentoring, and developing team members while ensuring all customer inquiries are handled professionally and efficiently. This is an exciting opportunity for someone who has a passion for customer service, enjoys team leadership, and thrives in a fast-paced environment.

Responsibilities:

• Training and Development: Oversee the training and development of team members, ensuring they have the necessary skills and knowledge to provide excellent customer service. This includes organizing training sessions and workshops related to new tools, markets, and problem resolution.
• Problem Resolution: As a Customer Service Team Lead, you will manage escalated customer issues that frontline agents cannot resolve or need guidance with. They use their experience and authority to find effective solutions and maintain customer satisfaction.
• Process Improvement: Identifying opportunities to streamline processes and improve efficiency. Team leaders work to enhance workflows and eliminate bottlenecks in customer service procedures.
• Effective Communication: Liaise with other departments, sharing insights and feedback to help improve overall operations and customer experience.
• Reporting and Analysis: Create reports on team performance, customer feedback, and trends. Analyzing this data helps in making informed decisions and adjusting strategies.
• Motivation and Morale: Keeping team morale high is crucial for maintaining a positive and productive work environment. Motivate and support team members, recognizing their efforts and contributions.
• Adaptation to Change: Customer service environments can change rapidly due to new technologies, new markets, new tools, new products, and market conditions. A team leader will help guide their teams through such changes, ensuring a smooth transition.

Experience:

• 2 years of experience in a customer service role is required, previous leadership experience is strongly preferred
• Strong leadership skills with the ability to motivate and inspire a team
• Excellent communication skills
• Salesforce and/or SAP experience is strongly preferred
• Microsoft Office proficiency

We offer competitive compensation, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for delivering exceptional customer service and have the leadership skills to guide a team.

Corporate Resources on behalf of our client located in Schaumburg, IL is hiring a full-time permanent Customer Service Team Lead.