Dual Assistant General Manager

The Assistant General Manager plans and manages the operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

Essential Functions:

• Effectively manage the staff of multiple hotel departments; hire, train, develop, empower, coach, and counsel, conduct performance and salary reviews, resolve problems, provide open communications, discipline and recommend termination of employment as appropriate. 

• Implement company/brand programs, develop and manage property programs and manage the operations of assigned functions in a manner consistent with the requirements of the management contract, the franchise agreement, federal/state laws and regulations, and the policies/procedures of the company. 

• Develop, recommend, implement and manage the hotel’s annual and long-term operation, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and corporate management expectations. 

• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to maintain a high level of customer satisfaction. 

• Implement emergency procedures to ensure appropriate protection for hotel guests, staff and company assets; develop and deliver related training. 

• May collect outstanding Accounts Receivables and resolve Accounts Payable issues with vendors. 

• Maintain and update personnel and payroll records in compliance with Company policies and procedures; monitor and direct effective employee orientation and training activities. 

• Monitor employees to ensure compliance with safety policies and procedures; provide employees with related equipment and clothing items in accordance with Company policy. 

• Prepare and submit all reports to the General Manager and Corporate management as requested and according to scheduled due dates. 

• Assume responsibilities of any line level employee, as needed. 

• May assume the responsibilities of the General Manager in his/her absence. 

• Perform special projects and other responsibilities as assigned.

Supervisory Responsibility:

• Supervises Front Office Manager, Executive Housekeeper, Hosts/Hostess

Job Specifications:

• Advanced knowledge of the hospitality and business management fields and of all policies and procedures relating to hotel operations.   

• Strong interpersonal, customer service, and organizational skills. 

Good management/supervisory skills. 

• Ability to study, analyze, and interpret complex activities or information to identify and resolve problems. 

• Ability to make decisions with only general policies and procedures available for guidance. 

• Excellent verbal and written communication skills and ability to interface effectively with all levels of employees and management, guests, owners, and investors. 

• Intermediate proficiency with all hotel-related systems and software. 

• Intermediate proficiency with MS Office products, including Word, Excel, and Outlook. Excellent leadership, managerial/supervisory and organizational skills. 

• Good understanding of basic accounting functions and financial statements, including profit and loss and balance sheet statements. 

• Ability to study, analyze, and interpret complex activities or information to identify and resolve problems and make decisions with only general policies and procedures available for guidance. 

• Ability to read, write, and speak effectively in English; some proficiency with speaking a second language highly desirable.

• Ability to work well in a team environment

• Ability to follow corporate standards and procedures 

Experience and Education Requirements:

• Undergraduate degree in Hospitality, Business or related field.

• 3 years of experience as a Manager of one or more hotel departments in hospitality. 

• Minimum training required per year as assigned by the company

• Any additional training required by manager.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee is frequently required to stand; bend; kneel; walk; and reach with hands and arms.

• This position requires the ability to occasionally lift products and supplies, up to 50 pounds.

• Ability to supervise on-floor activities 60% of the work day.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions at the Company’s discretion and on a case-by-case basis.

Work Environment:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

• This is a full-time position and is regularly required to work 50 hours per week.

• Work days and work hours may vary depending on hotel needs. 

• This position works indoors.