Host / Hostess

Summary:

The Host / Hostess enhances customer satisfaction by preparing and setting up the buffet with complimentary food and beverage items in accordance with established policies and procedures, as well as applicable health-related regulations and laws.

 Essential Functions:

• Prepare food and beverage items in accordance with established procedures in a timely manner prior to meal hours; prepare additional food as needed throughout the meal hours.
• Set up the food buffet with scheduled items, including food, beverages and eating utensils; continuously inspect the buffet to ensure that all items are available for guests throughout the meal hours.
• Maintain the buffet area in a clean and sanitary manner; wipe the buffet counters as needed; put all utensils, food, and other items back in the designated storage area when meal hours are over; empty trash receptacles; wash all food containers and polish as appropriate; clean tables and chairs after use.
• Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
• Maintain appropriate inventory levels of food, beverages, and other items; report needed items to management.
• Other duties as assigned by management.

 Skills:

• Excellent time management skills and ability to multi-task and prioritize work.
• Strong customer service skills with a friendly and approachable demeanor.
• Ability to work well independently or in a team environment.

 Competencies:

• Action Oriented – Takes initiative. Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Aggressive Customer Service – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dependability – The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time with minimal supervision. The degree to which the employee is reliable, trustworthy, and persistent.
• Productivity – Manages workload, works efficiently, meets goals and objectives
• Work Quality - Is dedicated to providing the highest quality products and services which meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and management by data; is willing to re-engineer processes from scratch; is open to suggestions and experimentation; facilitates a learning environment leading to the most efficient and effective work processes.

 Experience and Education Requirements:

• High School education or equivalent work experience
• All positions must also complete any additional training required by manager or as assigned by the Brand or Moody.

 Licenses & Certifications:

• Food Preparation / Food Handling certification (or ability to obtain) to comply with applicable state and local ordinances and brand policies.

 Physical Demands & Work Environment:

• The employee is frequently required to stand, bend, kneel, walk, and reach with hands and arms.
• This position requires the ability to occasionally lift products and supplies, up to 50 pounds.
• Exposure to extremely hot equipment, utensils and food.
• Exposure and use of chemical cleaning solutions.
• Workdays and work hours may vary.