What are the responsibilities and job description for the Head of Internal Communications position at Corporation Service Company?
Job Description
Head of Internal Communications
Wilmington, DE
Monday to Friday 8 : 00 am to 5 : 00 pm
Hybrid (three days in-office per week)
Reporting directly to the Head of Brand and Communications in Marketing, you will lead the internal communications strategy for CSC at an enterprise level. Your work will help align employees with company goals, foster engagement, and enhance transparency across all levels of the organization. By connecting communications, strategy, change management initiatives, and employee experience, you will play a key role in ensuring that our workforce feels informed, inspired, and empowered.
This is a highly visible leadership role. You will work closely with executives, department heads, HR, change management experts, and other leaders, acting as a trusted advisor on a wide range of internal communication matters. This role is ideal for a communications leader who is passionate about building a strong, connected, and informed workforce in a rapidly evolving business landscape.
Some of the things you will be doing :
- Develop and implement a global internal communications and engagement strategy that supports company-wide objectives, ensures alignment with our brand values, and fosters a sense of community and shared purpose across all departments.
- Provide strategic communications leadership for major enterprise initiatives, including organizational changes, leadership updates, business transformation programs, and employee engagement efforts.
- Provide strategic guidance and coaching to C-level executives on their communications, helping them refine messaging, enhance delivery, and ensure alignment with the company's brand and business objectives across internal and external channels.
- Partner closely with Human Resources teams to ensure communications are clear, compelling, and effectively support change initiatives and cultural transformation.
- Lead the creation and execution of a global communications calendar , including company-wide updates, executive town halls, newsletters, leadership messaging, and employee events.
- Ensure consistency and alignment in internal messaging , maintaining a unified voice that reflects the company's mission, vision, and values across all internal channels.
- Enhance employee engagement by fostering two-way communication , implementing feedback mechanisms, and ensuring employees feel heard and valued.
- Advise senior leaders and department heads on best practices for internal communication , helping them deliver impactful and authentic messaging to their teams.
- Oversee internal digital communication platforms (e.g., Poppulo, intranet, employee apps, collaboration tools) and explore innovative ways to connect with employees globally.
- Manage internal crisis communications , working closely with leadership and the crisis response team to provide clear, timely, and effective messaging during critical situations.
- Support the delivery of enterprise-wide marketing and communications campaigns , ensuring alignment between external and internal messaging.
- Promote a culture of storytelling by identifying and amplifying employee success stories, business achievements, and initiatives that bring our values to life.
What technical skills, experience and qualifications do you need?
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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com / service / careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer : The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
