QUALIFICATIONS :
CCISD EMPLOYEES ONLY - THIS IS AN INTERNAL ANNOUNCEMENT. To apply you must already be a full-time CCISD Employee, with employment that is continuing through the 2024-25 School Year (not resigning, not in a position where funding is expiring, NOT open to tutors, temps, or substitutes).
Education / Certification Required :
- High School Graduate or GED
- DellTechDirect within 6 months
- CompTIA Certification Required within one year of hire
- Maintain certification with current District Standards.
Technology Proficiency : Level 4 - Advanced Proficiency (in) :
Management and support of web-basedapplicationsMultiple computer operating systemsNetwork operating systemsSoftware installationHardware operating systemsTechnology maintenance and support applicationsUse of network resourcesSolving complex technology-related issuesExperience Required :
Three (3) years of experience demonstrating superior technical skills including knowledge of PC / Server hardware / software repair and maintenance, MS Windows, MS Office, LAN (design, implementation, support), and remote systems.
Ideal candidate will possess 3 years experience supporting mid to large scale PC user community.
Two (2) years experience developing plans to improve network performance, technology services, and customer productivity
Personal Required :
Communicates effectively in both oral and written formRelates positively to customers and othersAble to work independently and on a teamCustomer service-orientedProfessional appearance and appropriate attire for jobFUNCTION :
The Technology Support Administrator is responsible for on-site technology support of all District campuses and administrative sites.
MAJOR RESPONSIBILITIES & REQUIREMENTS :
Provide technical support, including design, installation, and maintenance of end-user (computing device and applications) environment.Assist in technology projects including installation, migration, configuration, upgrade; etc., of the District's technology equipment.Assist customers in understanding and using the technology provided.Provide preventative maintenance, troubleshooting and safety procedures for school sites.Improve customer understanding and productivity with the technology installed.Prioritize and respond to requests for technical assistance from campuses and administrative areas.Advise Instructional Team of training needs based on observations and requests coming in from campus sites.Provide direction for appropriate usage of technology equipment to district employees.Work with the LAN and WAN Specialists to analyze problem data and develop a course of action to appropriate service levels.Maintain appropriate records on services provided to collect data on technology problems.Assist with the Help Desk function when required.Call on warranty to repair technology equipment.Maintain existing certifications and continually update skills.Perform other job-related duties as assigned by immediate supervisor.Maintain and update technology inventory in asset system.SUPERVISORY RESPONSIBILTIES :
NoneWORKING CONDITIONS :
Mental / Physical Demands and Environmental FactorsConditions associated with installing and configuring computer networks. Lifting, moving, bending, kneeling, and crawling are frequently required. Ability to maintain emotional control under stress. District-wide travel; occasional out-of-District travel; occasional prolonged and irregular hoursThe foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required. The pay grade and work year listed are intended to be informational and not contractual in nature
REPORTS TO / SUPERVISES :
REPORTS TO : Senior Technology Support Administrator
