Sales & Membership Coordinator

About Us Eighty-five years into its storied history, BIBA has been reimagined as a private members club and boutique hotel. Located in the historic El Cid neighborhood and set among thoughtfully designed tropical environs, Biba invites its members to savor a life well lived. With a commitment to offering unparalleled hospitality and personalized service, we cater to the discerning tastes of our esteemed guests and members. At Biba, members partake in various private amenities and engage in a diverse, uplifting, and creative culture. About the Role   Reporting directly to the Director of Membership Communications and Events, the Sales and Membership Coordinator plays a pivotal role in driving membership growth and enhancing member engagement through effective sales strategies, strong relationships, and exceptional service. This position is ideal for an ambitious individual who is eager to develop their skills in sales and events management within the hospitality industry. Duties & Responsibilities   Membership Acquisition :  Develop and implement strategies to attract new members, including outreach campaigns, promotional events, and partnerships. Create compelling marketing materials to highlight the benefits of membership and drive interest.    Member Engagement :  Foster relationships with existing members through regular communication, feedback collection, and personalized interactions. Plan and organize member events and activities to enhance engagement and build a sense of community.    Retention Strategies :  Implement retention programs and initiatives to ensure member satisfaction and long-term commitment. Analyze membership data to identify trends, preferences, and areas for improvement in services.    Database Management :  Maintain an accurate and up-to-date membership database, tracking member information, preferences, and engagement history. Generate reports on membership statistics and present findings to relevant stakeholders.    Communication :  Develop and distribute regular communications, newsletters, and updates to inform members about events, benefits, and relevant information. Serve as the primary point of contact for member inquiries, providing timely and helpful responses.    Continuous Improvement :  Stay informed about industry trends, competitor activities, and best practices in membership engagement. Propose and implement improvements to membership programs based on feedback and evolving needs.  Requirements & Qualifications   Bachelor's degree in Marketing, Communications, Business, or a related field.  Proficient in using PeopleVine software.  Proven experience in membership management, customer service, or a related role.  Strong organizational skills with attention to detail.  Excellent written and verbal communication skills.  Ability to work independently and collaboratively in a team environment.    Physical Requirements Prolonged periods of sitting at a desk and working on a computer.  Must be able to lift 15 pounds at times.      Our Benefits Health Benefits  100% Life Insurance  Paid Vacation Time  Why Join Us?   Exciting Growth Opportunity : Be part of a growing company with ambitious plans for the future. Innovative Work Environment : Collaborate with a team that values creativity, innovation, and excellence. Professional Development : Access to ongoing learning and development opportunities. Competitive Compensation : We offer a competitive salary and benefits package. If you are a detail-oriented, self-starter with a passion for real estate and hospitality accounting, we want to hear from you! Apply today to join our team and contribute to our exciting journey. We thank all applicants; however, only those selected for an interview will be contacted. Applicants who do not already have legal permission to work in the United States will not be considered. Biba is an Equal Opportunity Employer committed to a diverse work culture, M / F / D / V.   Powered by JazzHR