SERVICE WRITER

A service writer is the liaison between customers who need repairs performed on their vehicles and the technicians who will provide those repairs, working hand in hand with technicians and assigning work. This is a full-time, non-exempt position reporting to the Fleet Manager and Shop Foreman's.

Meet with internal and external customers to listen to their needs for repair and / or service of their vehicle issues.

Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.

Develops estimates by costing materials, supplies, and labor.

Increase customer satisfaction by building customer relations both internal and external

Maintain the Companys standards for ethical business practices, professional image, orderliness, customer. service and good employee and community relations.

Monitor the progress of each vehicle throughout the day, and update customers, shop foremans and the shop manager frequently. Includes communicating with dispatch on Company owned vehicles.

Be available, on a rotational basis, for on-call in response to after-hour and emergency requests. Also including Saturday 7-12pm short shift rotation.

Responsible for overseeing the technician working on customers vehicle including their time management / efficiency, parts ordering, job completion times.

Oversee and participate in quality control.

Participate in the development of documentation of standard operating procedures as appropriate.

Follows company quality, safety and environmental guidelines as well as employee handbook policies.

Regular and reliable attendance and presence at work

Good interpersonal skills

Ability to effectively perform responsibilities under a high level of stress

Operate in a constant state of alertness and safe manner

Other duties as assigned by management

High school diploma with 2 years customer service.

Experience with parts.

Strong organizational and time management skills.

Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Corrigan Oil is an equal employment opportunity employer with a dedication to customer satisfaction and quality that is second to none. Corrigan Oil is a family-owned business offering long-term career opportunities and a culture where you will be treated with respect and proud to work within. Corrigan Oil has expanded into a family of companies including Corrigan Oil, Corrigan Propane, Corrigan Construction, Corrigan Towing and Heavy Haul, Corrigan Transportation, Corrigan Mechanical Contractors, Corrigan Environmental Solutions and Technical Environmental Services.

Corrigan Oil understands the importance of preserving our environment and giving back to the communities. At Corrigan, we are proud supporters of our communities and encourage our employees to be active leaders, mentors and volunteers.

Corrigan Oil offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

Medical, Dental & Vision Insurance.

Life Insurance. Short-Term Disability Coverage.

Vacation & Paid Sick Time. Paid Holidays.

401(k) Plan Company matches 50% up to 5% employee income.