What are the responsibilities and job description for the Customer Service Representative position at Corrigan Oil Co?
Customer Service Representative
Why Join the Corrigan Team
Corrigan is a large company that operates with a small feel. Our culture is best described as hard working and ambitious. We are constantly looking for opportunities to say “yes we can” with a goal of total customer satisfaction while providing our products and services safely. Corrigan is a fast moving, quickly growing company that empowers our employees to be the best they can be with room for advancement throughout all branches of the organization.
Job Overview
The primary function of a CSR is to communicate with the customers, take orders and bill out invoices. When taking orders, you will need to be educated across our wide range of products. This is a full-time, non-exempt position reporting to the CSR Manager.
Primary Duties
- Service customers via emails, over the phone, or face to face.
- Take orders from customers.
- Handle Customer billing and cash deposits.
- Assist in separating mail.
- Possibly prepare deposits on weekends.
- Able to answer main switchboard, assisting the receptionist if needed.
- Process driver tickets and invoicing.
- Listen to the customer queries patiently and solve it.
- Respond to the problems of the customer promptly.
- Maintain records of interactions with the customers in an orderly manner.
- Must be articulate and a confident communicator.
- Extremely efficient and accurate with data entry, Proficient in MS applications.
- Must demonstrate patience when communicating with customers.
- Knowledge of customer services ethics, principles and procedures.
- Proficiency in administrative and documentation procedures.
- Versatile and willing to adapt to a situation with a customer.
- Coordinate with the internal department and/or supervisor to find solutions and resolve matters.
- Maintain a follow up on the customer, to ensure they are satisfied with our company.
Qualifications / Experience / Education
- High School Diploma or equivalent and 2 years of related experience - preferred.
- Strong computer skills including but not limited to Microsoft Word and Excel.
- Able to pass 7-year criminal background check.
Corrigan Oil - Who We Are
Corrigan Oil is an equal employment opportunity employer with a dedication to customer satisfaction and quality that is second to none. Corrigan Oil is a family-owned business offering long-term career opportunities and a culture where you will be treated with respect and proud to work within. Corrigan Oil has expanded into a family of companies including: Corrigan Oil, Construction, 24-hour Towing, Lubricants, Transportation, Propane, Mechanical Contractors, Environmental Solutions, Technical Environmental Services and Blue Water Industrial Products.
Corrigan Oil understands the importance of preserving our environment and giving back to the communities. At Corrigan, we are proud supporters of our communities and encourage our employees to be active leaders, mentors, and volunteers.
Benefits
Corrigan Oil offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:
- Medical, Dental & Vision Insurance - Eligible 1st of the month after employment begins.
- Life Insurance. Short-Term Disability Coverage.
- Vacation & Personal Time. Paid Holidays.
- 401(k) – Company matches 50% up to 5% employee income.
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