What are the responsibilities and job description for the Product Support Consultant position at CorroHealth, Inc.?
A company is looking for a Product Support Consultant to assist customers in utilizing the Pulse software platform.Key ResponsibilitiesReview and analyze assistance requests through the JIRA Pulse Portal and escalate unresolved issuesMonitor production and automation dashboards to identify and report potential system issuesPerform basic validation of customer-reported issues and communicate findings to appropriate teamsRequired QualificationsMinimum of 3 years experience utilizing the Pulse coding platformExperience working remotelyStrong computer skills, including proficiency in Microsoft Office suiteBasic knowledge of Medical CodingExperience in Agile frameworks and regression testing is desired
