What are the responsibilities and job description for the Customer Service Manager position at Corry Manufacturing Company?
Position Summary:
Corry Manufacturing Company is looking for a Customer Service Manager (CSM) to join our team in Corry, PA. This position is responsible to be the single point of contact to assigned customers within the USA and Internationally. The CSM will be speaking with customers on a daily basis to take Purchase Orders, provide updates on existing orders and complete required documentation for completed orders. The ideal candidate will have an Associates Degree in a business related field or equivalent experience in Customer Service and have a general knowledge of production, scheduling and quality control in a manufacturing environment.
Responsibilities:
- Manage all communication with assigned customers, including conducting meetings (in person and via phone/virtual) with customers and CMC personnel
- Receiving drawings and documentation from existing and potential customers to provide to engineering to assist in estimating and submitting bids for new work and new customers
- Review, Accept and Input Purchase Orders in Company ERP software per customer and CMC requirements
- Communicate with Customers concerning delivery updates, schedule changes, quotations, shipping notifications, invoicing, and other customer concerns
- Work with Production Control and Quality Departments to foster clear communication between CMC and customers on due dates, customer shipping requirements and schedule/order changes
- Prepare Customs documents as needed for international shipping
- Limited travel may be for training and visits to customers
Education & Experience:
- High school diploma or equivalent required, some college preferred.
- 1-2 years of experience in a manufacturing environment preferred.
- Advanced Organizational and Communication skills needed.
- Must have ability to learn ERP software functions and possess experience with Microsoft Excel, Outlook, Word.
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Ability to Relocate:
- Corry, PA 16407: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $55,000
