What are the responsibilities and job description for the Technical Support Representative position at Corsair Components, Inc.?
A company is looking for a Technical Support Representative (Remote).Key ResponsibilitiesServe as the first point of contact for technical questions and troubleshootingIdentify opportunities to improve customer experience and provide feedback on technical issuesDemonstrate a strong understanding of diagnostic steps for major computer parts and peripheralsRequired Qualifications, Training, and EducationHigh School Diploma (required)Fluent in English; bilingual skills are a plusPrior experience in a multichannel technical support roleFamiliarity with Shopify, Zendesk, and hardware diagnostic toolsTyping proficiency of at least 60 words per minute with high accuracy