What are the responsibilities and job description for the Client Delivery Manager position at Corsearch?
At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.
As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.
Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to establish, monitor, and protect their presence against infringement and counterfeiting.
Why Choose Corsearch?
- Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting.
- Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike.
- Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive.
- Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.
✅The Role
As a Brand Protection Client Manager, you will have an impact on the online presence of the clients you are working for.
Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products.
Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world.
The working atmosphere is informal and lively, and you will learn a lot about the increasing importance of e-commerce. We focus heavily on personal development and try to create a nice environment for everyone to work in, while you eventually become a master in the practical enforcement of IP rights around the world.
Learn more about Client Management and our business here
✅Responsibilities and Duties
- Oversee the day-to-day management of clients’ accounts
- Building and maintaining close relations with clients to achieve excellent customer satisfaction
- Oversee monthly reporting
- Coaching and training analysts to meet clients’ expectations
- Working independently and effectively with other team members in locations around the world
- Enforce intellectual property infringements, which will include types of Counterfeit, Copyright, Trademark, and Design Infringement
- Develop relationships with platforms, hosts, registrars and other third parties to improve efficiency in dealing with takedown requests
- Finding new and innovative ways to better protect client interests
- Perform in-depth investigations and identify key offenders
- Collaborate with other team members to ensure highest quality of service
- Attend and participate in client meetings
✅Essential
- Excellent English language skills, both verbal and written, with the ability to communicate effectively verbally and in writing to a range of audiences and stakeholders both internal and external.
- Customer/Client facing support experience.
- Demonstrated ability to work across a matrix organisation
- Demonstrated delivery of performance management and personnel development
- Proven delivery of business outcomes and targets on time and against quality standards, with a focus on continuous improvement
- Knowledge of internet technologies and network
- Strong capabilities in MS Power Point, Word & Excel
- Proven ability to demonstrate objectivity, sound reasoning, and delivery of solutions
- Ability to conduct research online across a wide range of subjects
- Ability to deliver reports and presentations to a high standard
- Highly self-motivated with the ability to prioritise, meet deadlines, and manage changing priorities for both yourself and the team
- Collaborative approach and willingness to compromise to find solutions;
- A results oriented individual who thrives working in a fast paced environment and maintains a calm approach and sound judgement when operating under pressure
- Has the ability to be agile in improving frameworks and processes as technology evolves
- Ideally, a Law (LLB), Information Technology or equivalent Bachelor’s degree
- Experience working in the brand or content protection industry would be advantageous.
Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.
We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.
Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact💫
