What are the responsibilities and job description for the Client Delivery Specialist position at Corsearch?
Trusted by over 5,000 customers worldwide, Corsearch delivers AI-powered data, deep analytics, and professional services that support brands to market their assets, drive growth, and optimise brand presence against infringement.
Corsearch enables brand owners to discover, monitor and control the use and misuse of their brands and associated products and services online and is the industry market leader.
Corsearch does this in an increasingly complex global digital environment, with online brand protection solutions that cover everything from anti-counterfeiting to anti-piracy.
Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out
We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued 👍
The Role
As a Brand Protection Client Delivery Specialist, you will work in close cooperation with Client Delivery Managers, to deliver the highest possible quality to our clients, utilizing our advanced technology to support your work.
Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products.
Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world.
The working atmosphere is informal and lively, and you will learn a lot about the increasing importance of e-commerce. We focus heavily on personal development and try to create a nice environment for everyone to work in, while you eventually become a master in the practical enforcement of IP rights around the world.
Learn more about Client Management and our business here
Responsibilities and Duties
- Support with overseeing the day-to-day management of clients’ accounts
- Building and maintaining close relations with clients to achieve excellent customer satisfaction
- Project analysis and monthly reporting
- Coaching and training analysts to meet clients’ expectations
- Working independently and effectively with other team members in locations around the world
- Enforce intellectual property infringements, which will include types of Counterfeit, Copyright, Trademark, and Design Infringement
- Develop relationships with platforms, hosts, registrars and other third parties to improve efficiency in dealing with takedown requests
- Finding new and innovative ways to better protect client interests
- Perform in-depth investigations and identify key offenders
- Collaborate with Client Managers to ensure highest quality of service
- Attend and participate in client meetings
Essential
Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact 💫
