Regional Customer Service and Dispatch Manager (Call Center)

Overview

CORT is hiring immediately for a full-time National/Regional Dispatch Manager in Moorestown, NJ!

Are you a passionate leader looking to make a significant impact on a growing company? As the National/Regional Dispatch Manager, you will play a pivotal role in shaping our dispatch team for nationwide logistics operations. You'll oversee a team of dedicated dispatchers, optimize routes, and ensure exceptional customer service while contributing to CORT's ongoing success.

The Centralized Dispatch Team manages Route Planning and Dispatch for the company's final mile operations. The Regional Dispatch Manager takes a hands-on role, leading a team of dispatchers who support our company’s delivery teams.

We seek an experienced Regional Dispatch Manager to prepare and scale our team from regional to national. This role will be pivotal in developing KPI’s, reporting, SLA’s, and standardization for a growing department. Initially, this role combines management and dispatch duties, offering a chance to impact a growing department within CORT.

This is an on-site position.

Salary range: $75,000 - $90,000 / year, dependent upon experience. This position is also eligible for CORT's Performance Sharing Plan (PSP) bonus plan.

What We Offer

• Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
• 401(k) retirement plan with company match
• Paid vacation, sick days, and holidays 
• Company-paid disability and life insurance
• Tuition reimbursement
• Employee discounts and perks
• Career growth and mentorship opportunities  

Responsibilities

• Lead with Purpose: Supervise a team of dispatchers, providing guidance, mentorship, and support to foster a high-performing environment.
• Optimize Operations: Develop and implement efficient dispatch strategies and service level agreements to minimize costs, maximize productivity, and enhance customer satisfaction.
• Drive Innovation: Continuously seek out opportunities to improve processes, leverage technology, and drive the department towards nationalizing the operation.
• Cultivate Relationships: Collaborate with other departments to ensure seamless communication and coordination, strengthening our overall operations.
• Grow with Us: Be part of a dynamic and fast-paced company where your contributions will directly impact our growth and success.

Qualifications

• Education: Bachelor’s Degree Preferred
• Proven Leadership: Minimum 5-7 years of experience managing in a high-volume dispatch environment, with a proven track record of building and developing high-performing teams.
• Change Management Expertise: Demonstrated ability to lead and implement organizational change initiatives, adapting to evolving business needs.
• Talent Development: Proven experience in recruiting, onboarding, training, and developing talent to support team growth and performance.
• Customer Service Excellence: Deep understanding of customer service principles and best practices, with a passion for delivering exceptional experiences.
• Operational Efficiency: Experience managing high-volume call centers and optimizing operational processes for efficiency and effectiveness.
• Technical Proficiency: Proficient in Microsoft Office and Outlook, with a strong ability to leverage technology to enhance team productivity.
• Multitasking Mastery: Proven ability to effectively manage multiple tasks and priorities simultaneously, while maintaining a high level of accuracy and attention to detail.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with team members, customers, and stakeholders.
• Adaptability: Flexibility and adaptability to thrive in a fast-paced and dynamic environment.

Additional Preferred Qualifications:

• Remote Team Management: Experience building and managing remote teams, fostering collaboration and engagement.
• Organizational Scaling: Proven ability to scale operations from a regional to a national level, while maintaining quality and consistency.
• Process Improvement: Expertise in developing and implementing standardized processes and service level agreements to drive operational excellence.
• Strategic Planning: Ability to develop long-term roadmaps and strategic plans to guide team towards growth and superior performance.
• KPI Management: Proven track record of setting, achieving, and celebrating key performance indicators (KPIs). Develop new KPI’s to measure national implementation success.

About CORT

CORT, a part of Warren Buffett’s Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services.  With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services. 

For more information on CORT, visit https://www.cort.com.  

Working for CORT

For more information on careers at CORT, visit https://careers.cort.com/ 

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Pursuant to the Fair Chance Hiring Ordinance for participating locations, CORT will consider all qualified applicants to include those who may have criminal history records. Check your city government website for specific fair chance hiring information.  

CORT participates in the E-Verify program.  

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time. 

EEO/AA Employer/Vets/Disability  

Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position.  When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed. 

Salary : $75,000 - $90,000