What are the responsibilities and job description for the Customer Service Administrator for Marina Coast Water District position at Corte Madera, California?
Are you a dynamic and forward-thinking customer service professional eager to take on a leadership role? Do you excel as a self-starter, with a talent for problem-solving and strategy development? Are you passionate about leading a team, ensuring excellent customer support, managing billing inquiries, and assisting customers with payment and service order resolutions?
If you’re ready to make an impact and drive exceptional customer experiences, Marina Coast Water District welcomes your application!
Currently, the District is actively engaged in the conversion of the former Fort Ord military base to a vibrant mixed-use community, including approximately 6,000 new homes and several hundred thousand square feet of commercial/industrial facilities. Our mission is to provide high quality water, wastewater, and recycled water services to the District's expanding communities through management, conservation, and development of future resources at reasonable costs.
It's an exciting time to work for the District and to play an integral role in this high-profile opportunity, while also living on the Central Coast of California along the scenic Monterey Bay area—It just doesn't get any better…
The Customer Service Administrator, a valued member of the Administration Division, plans, organizes, manages, and oversees the District’s customer service, billing, and meter reading functions; provides direct supervision to assigned staff; performs grant research, management, and reporting; audits the accuracy and completeness of customer service financial transactions, including cash handling, accounts receivable, water and sewer sales revenue, and bad debt; ensures compliance with District policies and procedures; provides highly responsible and complex staff assistance and administrative support to executive management staff; develops and implements procedures to improve operational efficiency, service quality, and customer satisfaction.
Key Priorities for the Customer Service Administrator:
- Staff Development and Mentorship: Cultivating a strong, customer-focused team through coaching and professional growth opportunities
- Operational Efficiency: Streamlining processes and developing standardized operating procedures to enhance service delivery
- Technology and Training: Implementing new customer service and billing software solutions while providing comprehensive training to ensure seamless adoption
Regional Government Services and its staff are conducting the recruitment on behalf of the Marina Coast Water District.
Qualifications
Equivalent of a bachelor’s degree with major coursework in business or public administration, accounting or closely related field, and three (3) years of experience performing advanced journey or lead level customer service duties equivalent to the District’s classification of Lead Customer Service/Billing Technician.
Apply at: https://bit.ly/MCWDCSAApply
Deadline to apply: March 24, 2025
Marina Coast Water District is an Equal Opportunity Employer
Job Type: Full-time
Pay: $121,347.00 - $154,873.00 per year
Shift:
- Day shift
Work Location: In person
Salary : $121,347 - $154,873
