What are the responsibilities and job description for the IT Help Desk position at CORTEC, LLC.?
CORTEC is a design, manufacturing, sales and service organization specializing in flow control applications. We offer a line of equipment suited to a wide variety of uses, but excel in providing solutions to our customers' specific project needs.
CORTEC offers a full benefits package that includes: health, dental, vision, life, disability insurance, a 401(k) retirement plan with a generous employer match, profit sharing, 10 company paid holidays, and 3 weeks of personal paid time off.
We are seeking an IT Help Desk personnel for our Houma, LA facility.
Essential job functions:
- Monitor CORTEC Help Desk system; assign tickets to other IT staff as applicable.
- Support, install and configure printers/scanners/faxes.
- Assisting end users with resolving workstation issues, answering technical questions, or in any other technical aspect that might be requested.
- Create, remove or update Active Directory account information.
- Control and monitor user access to various databases, as well as all accounting, operations, management and quality assurance applications.
Education/Experience:
Minimum of a four year degree from an accredited college.
Specialized knowledge, critical skills and competencies:
Windows 10, Microsoft Office 2019, Blackberry Cylance Protect, Proofpoint, Sonian Archiving, Avaya IP Office, Microsoft Exchange 2019, VMWare ESXi, Active Directory, DNS, DHCP, Group Policy
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
