Director of Client Relations

Position Summary:

The Director (AVP), Client Relations is responsible for ensuring successful and long-lasting hospital relationships by developing positive relationships at multiple stakeholder levels and by acting as a conduit between the operations of CortiCare and its’ hospital clients. The Director (AVP) will be responsible for promoting solutions that deliver value to the client while expanding CortiCare’s presence. As a member of the senior leadership team, the Director (AVP) will work closely with Business Development, Operations, and Executive Leadership to support the company’s growth objectives.

Key Responsibilities:

• Work with operations during the customer implementation process
• Develop deep knowledge of the company and the EEG industry
• Develop strategic plans for successful relationships based on customer goals, needs, and business requirements
• Serve as the primary client-facing contact post-implementation and interact directly with stakeholders, maintaining the ongoing relationship
• Lead and management the customer relationship and client stratification process
• Identify and pursue areas of same-store growth and implement solutions
• Take the lead in managing ongoing problems with the client
• Working with the BD team, provide sales support by delivering presentations and providing key expertise to prospective hospital clients
• Evaluate how CortiCare services impact customer organizational workflows, safety, clinical quality, and financial goals
• Be proficient in articulating the benefits of CortiCare services
• Keep up to date with industry thinking, guidelines and requirements and provide feedback for enhancements and future market opportunities to gain competitive advantage.
• Develop excellent relationships with both internal and external stakeholders

Additional Responsibilities:

• Be present – develop professional relationships with key members of the internal team
• Attend appropriate trade shows
• Perform other related duties as assigned

Required Skills/Abilities:

• 3-5 years of experience in customer success, implementation, account management, or operations in a healthcare environment
• Proven track record of building relationships with and influencing customers at all levels
• Excellent time and project management skills with a proven ability to meet deadlines
• Exceptional communication and interpersonal skills, including the ability to clearly articulate complex concepts to all audiences
• Skilled in problem analysis and resolution; sound decision-making capability with alignment to company goals, objectives, and values
• Must hold a valid driver’s license and have good driving record
• Ability and willingness to travel up to 50%

Education and Experience:

• Bachelor’s degree required
• Minimum 5 years of experience in customer success, implementation, account management, or operations in a healthcare environment
• R. EEG T a plus

CortiCare is an EEO employer.