Hardware Technician

Title: Medical Hardware Technician

Roles and Responsibilities:

• Assess and document Computer requirements
• Document inbound and outbound hardware inventories
• Troubleshoot computer and medical hardware issues and building medical equipment to spec and repair equipment
• Repair and prepare laptops, tablets, monitors and other related items
• Asset management
• Conduct QA on incoming and outgoing Medical Equipment
• Provide Tier 1 and Tier 2 support
• Load software and configure equipment for field usage
• Clean and prepare equipment for shipping and storage
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries within service desk platform and Qliq
• Keep detailed maintenance log
• Work with end users to identify and deliver required PC service levels
• Receive and respond to incoming calls and or emails regarding PC and or Hardware problems
• Run diagnostic programs to resolve problems
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Follow up with customers to ensure the issue has been resolved
• Occasional company paid expense domestic and international travel for Clinical Trial to Install, modify and repair computer hardware and software
• If necessary, Liaise with third-party support and PC equipment vendors

Additional Responsibilities: (To be instructed by IT Director and Management)

• Assist on TeamViewer. User creation, modify, and delete user
• Assist on CC Log System. User creation, modify, and delete user
• Assist on SecureLink Active Directory. User creation, modify, and delete user
• Assist on Cloud Infrastructure Servers and databases

Requirements

Preferred Qualifications

• Experience in mechanical repairs and bench test equipment
• Create and maintain CortiCare asset inventory and moving items

Domestic and International Travel: 5%

Requirements

• Prior relevant experience
• Network
• A