Job Description
Job Description
We are seeking a Resident Experience Manager to become a part of our team! You will coordinate medical and health services in hospitals, clinics or similar organizations.
Responsibilities :
The Resident Ambassador
- Go beyond expectations to make living at your community relaxed, easy, and unlike any other apartment experience
- Research new resident amenities, activities, and loyalty programs that can help add value to your community and drive incremental revenue
- Represent the Cortland brand by embodying our mission, vision, and values – and infusing them into resident programs and relations
- Manage resident communication initiatives, effectively identifying and sharing meaningful information.
The Data Driver
Keep your finger on the pulse of resident satisfaction levels to make sure we are delivering everything our residents expectUpdate and monitor performance management dashboards that measure renewal rates, resident satisfaction, move-ins / move-outs, traffic activity, closing ratios, application statuses, and other key community metricsResearch and help establish programs for each phase of the resident lifecycle — from lease signing to renewalMaintain a database of proven best practices for resident experience programsThe Team Player
Guide your team in the creation of meaningful resident experience programs by creating tactical plans and evaluating community performanceInspire your community colleagues to continually strengthen resident event strategiesPartner with teams from other communities to deepen the company’s relationship with residents and achieve resident retention goalsServe as a go-to resource for community teams and portfolio leadership.The Impact You Can Make
Your reputation as a hands-on manager and decisive tactician grows daily, and the Community Manager feels totally confident leaving you to run the community during absences.Your team is ground zero for great ideas that spread to our other communities in the region.Colleagues seek your advice on how to best deploy project / program management technology to enhance their operational performance.Qualifications :
Bachelor’s degree in Business, Communications, Marketing, Management, or related field required3 years of customer managing experience and / or customer loyalty programs in the hospitality, travel, or ecommerce sectorsStrong background developing and implementing customer contact plans, customer research and segmentation initiatives, and email marketing campaigns (knowledge of marketing automation systems preferred)Demonstrated sales and customer service expertiseExceptional written and verbal communication skillsCompany Description
At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.
Company Description
At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.
