What are the responsibilities and job description for the Screening & Applications Specialist - Sandy Springs, GA position at Cortland?

Intro

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

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Job Overview

As a Screening and Application Specialist, you work to help us establish consistency in the leasing process with our residents and onsite teams. You act as the main point of contact for our resident applicants from the time they submit their application until move-in. Here are the roles you’ll play :

Roles You Will Play

The Lease Liaison

Oversee and administrate all prospective applications
Serve as the main contact during the application and approval process
Generate accurate leases and execute before move-in date
Work with a variety of applicants to prepare lease documents for signature and approval
Follow established processes and guidelines in daily activities to do what is right for the applicant, community, and investor

The Documentarian

Collect, review, and verify all supporting documentation needed for approval for all lease signers, including proof of income, rental history, photo ID, employment history, and further investigation of credit / criminal as needed

Ensure proper documentation is loaded into OneSite

Drive conversations and collections on all pre-move-in items, working to ensure that there are proper insurance coverages, bonds, utility updates, and lease signer agreements

Send any adverse action letters to denied applications

The Reports Guru

Engage with communities to provide daily reports

Maintain reporting for Lease Specialist flow

Close-out Final Account Statements

Input and maintain lease data

Maintain funnel and CRM for tracking important dates and tasks

The Impact You Can Make

By collecting and verifying supporting applicant documentation, you’ll be helping someone be able to call a Cortland community home.

Prospective residents are overjoyed by the level of communication they’ve received since you’ve started – questions about application status are at an all-time low

Occupancy is at an all-time high thanks to your ability to generate lease applications quickly and accurately.

Building Blocks of Success

Strong 2 years of experience in a role that requires organization, scheduling, and working collaboratively with others; experience working in the multifamily, real estate, or a customer-focused industry preferred

Bachelor’s degree or relevant business degree

Knowledge of application and lease procedures as well as rental criteria, applicant consent to investigations, applicant processing standards, and company privacy policies

Stellar written and verbal communication skills plus cultural adeptness are a must, maintaining comfort influencing leaders and effectively tailoring communications across all levels of our organization

Proactive, service-centered, and team-building attitude

Exceptional time management, administrative, and organizational skills with an ability to thrive in a rapid-paced and quickly changing environment

Strong work ethic and respect for sensitive, confidential information

Bilingual is preferred

Flexibility to work weekends and / or extended hours as needed

Outro

We create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always

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Screening & Applications Specialist - Sandy Springs, GA

What are the responsibilities and job description for the Screening & Applications Specialist - Sandy Springs, GA position at Cortland?

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