Call Center Manager - (CERIS Ops Manager)

The CERIS Operations Manager is responsible for overseeing all aspects of the department including Personnel Hiring, Quality Assurance of Product, Workflow, Maintaining the tracking of and accountability of staff regarding production standards and department expectations. Works collaboratively with other department managers to achieve departmental requirements and goals.

This is a onsite position.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

• Ensure timely and accurate communication of information, in written and electronic forms, that are directed to internal company contacts, clients and providers
• Responsible for directing a designated group of employees in their day-to-day operations
• Responsible for monitoring quality control of results per employee as well as the entire unit overall
• Responsible for ensuring Metrics are in compliance daily
• Responsible for tracking and reporting of department metrics to Director of Operations on a monthly basis or as required
• Handles scheduling and monitoring of staff’s attendance
• Ensures timely distribution of claims to designated staff to meet Client SLA’s
• Responsible for human resources matters directly related to department supervised. I.e. Interviewing, Hiring, Training and addressing personnel issues. Reports any issues to Operations Manager when necessary
• Responsible for ensuring evaluations are completely on time
• Requires regular and consistent attendance in house
• Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)
• Maintain HIPAA compliance policies
• May be required to travel overnight and attend meetings
• May perform daily, weekly, monthly reviews of various reports, invoices, logs and expenses
• Additional duties as assigned

KNOWLEDGE & SKILLS :

EDUCATION / EXPERIENCE :

PAY RANGE :

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors : federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range : $43,926 – $65,624

A list of our benefit offerings can be found on our CorVel website : CorVel Careers | Opportunities in Risk Management

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

About CERIS

CERIS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w / Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

LI-Onsite

Salary : $43,926 - $65,624