What are the responsibilities and job description for the Manager (Intracompany Services) position at CorVel Healthcare Corporation?
Job Description
Job Description
The Advanced Intracompany Services (AIS) Manager is a critical role responsible for customer experience, retention, and growth for strategic accounts. This role leads a team dedicated to the full scope of products and service that Symbeo provides across CorVel. The AIS Manager effectively and efficiently communicates with key stakeholders – both internally and externally – to orient processes for future success, manages end user expectations, and ensures on-time service delivery. The Advanced Intracompany Services Manager advocates with the Voice of the Customer (VoC) with technical expertise, strong relationship-building, and a deep understanding of customer needs.
This is a hybrid role in our Portland, OR office.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES :
- Embodies the Voice of the Customer (VoC) by actioning received feedback, but also predicting needs that increase the value of integrated capabilities across CorVel.
- Proactively employs a consultative approach to create opportunities or resolve issues with a solutions-oriented mindset.
- Nurtures strong partner relationships to identify opportunities to increase CorVel service delivery through Symbeo processes. Partnerships includes decision makers and influencers such as Account Managers, Regional VPs, Area VPs, Business Operations Team (BOT), Development Teams, and other key stakeholders.
- Manages direct reports for the successful onboarding of new customers and the ongoing service delivery across our customer portfolio for CorVel and Ceris.
- Build a high-performing team with standardized scalable processes with training curriculums and a winning customer centric culture.
- Drive engagement with SLA management for a wide array of product lines, consistently propelling the team to exceed expectations.
- Advocates with the VoC with internal teams on product development with an eye towards efficient, customer centric outcomes.
- Lead with a data driven approach to manage strategic accounts with objectives and key results (OKRs) to improve a holistic customer experience, improve product adoption and usage, boost automation rates, reduce first time resolution (FTR), and elevate overall perception of value.
- Collaborates with other levels of leadership to build a high-performance culture across Symbeo.
PREFERRED KNOWLEDGE, SKILLS, AND EXPERIENCE :
PAY RANGE :
CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors : federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.
For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.
Pay Range : $50,593 – $81,593
A list of our benefit offerings can be found on our CorVel website : CorVel Careers | Opportunities in Risk Management
In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.
About Symbeo
Symbeo, a wholly owned subsidiary of CorVel Corporation and certified Great Place to Work® Company, provides digital mailroom and automated accounts payable services to the world’s largest and most recognized companies. Symbeo is passionate about connecting enterprise organizations with technology solutions that bring deep value and operational cost savings to our customers. Since our founding in 1983, we have grown to over 200 people working in our downtown Portland and Milwaukie, OR offices. Our investment and blend of people, process and technology drives our innovation and blazes new trails in AP automation and scanning services. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w / Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
LI-Hybrid
Salary : $50,593 - $81,593
