What are the responsibilities and job description for the Resident Associate position at Corvia?
Who We Are
At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.
How You'll Contribute to the Team
The Resident Associate serves the dual purpose of performing account management services as the primary point of contact for all resident transactions arising from current lease agreements, and generating revenue from fee enforcement, lease enhancements, and renewals. This role is accountable for achieving resident satisfaction and retention targets.
Primary Responsibilities Include :
- Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines.
- Perform the resident move-in, move-out, and eviction processes, including all associated inspections, notifications, and paperwork.
- Perform basic accounting and collections activities; maintain the tenant ledger to track all revenue and expense associated with each lease agreement.
- Promote a high quality living environment by monitoring resident compliance with community policies, including enforcing standards and educating residents about policies, as needed.
- Ensure residents receive timely information about community events, programs, and initiatives.
- Achieve retention goals by proactively informing residents about lease renewal options and cross-community relocation opportunities; execute the lease renewal process.
- Project a positive image of the community by organizing materials, reporting defects, and spot cleaning, as needed.
- Perform administrative duties, such as answering phones, maintaining files, performing data entry, and compiling reports.
- And other duties as assigned.
Role Specific Requirements Include :
Competencies
Exceptional Benefits for Exceptional Team Members
As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.
Corvias employees are eligible for :
Equal Opportunity Employer / Veterans / Disabled
Corvias Corporate Services, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws
Learn more about our Equal Employment Opportunity program by viewing our poster "Know Your Rights".
Learn more about Corvias' External Recruiting Policy.
Learn more about Pay Transparency.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
