What are the responsibilities and job description for the Resident Manager position at Corvia?
Who We Are
At Corvias, we're experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners' most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.
How You'll Contribute to the Team :
The Resident Manager is responsible for designing and implementing operational and administrative programs that achieve and maintain resident satisfaction targets and retention goals. This role is expected to lead by example and take a hands-on approach to the day-to-day management of resident account management services.
Primary Responsibilities Include :
- Oversee the day-to-day resident relations functions and partner with cross-functional colleagues to ensure a positive resident experience.
- Oversee the analysis, processing, and reconciling of all housing-related resident financial transactions, identifying variances and resolving discrepancies as needed.
- Assume a proactive role in enhancing the resident experience by personally resolving complex or sensitive resident concerns, questions, and requests, and addressing chronic resident noncompliance with community policies.
- Design and deploy resident information and engagement campaigns aimed at increasing resident satisfaction as measured by survey responses and community ranking.
- Assist in the pursuit, identification, and deployment of strategies to increase income, decrease expenses, and add to the overall value of the community.
- Create accountability and ownership among team members; communicate clear expectations, supervise, and provide timely performance feedback.
- Lead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations.
- Develop and maintain win-win relationships with key partner stakeholders, respond to partner requests, and collaborate as necessary to ensure program effectiveness.
- Perform all duties of a Resident Associate as needed, and other duties as assigned.
Role Specific Requirements Include :
Competencies :
Exceptional Benefits for Exceptional Team Members
As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.
Corvias employees are eligible for :
Equal Opportunity Employer / Veterans / Disabled
Corvias Corporate Services, LLC (the "Company") does not discriminate in employment or applications for employment based on an applicant's sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws
Learn more about our Equal Employment Opportunity program by viewing our poster "Know Your Rights"
Learn more about Corvias' External Recruiting Policy.
Learn more about Pay Transparency.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
