Service Scheduling Coordinator, Vitacorps

Corvias is hosting these job listings for its delivery partner, Vitacorps, to support hiring best-in-class team members who will be strengthening the health, quality of life and readiness of our service members and their families.

Who We Are

Vitacorps provides expertise and in-field experience to deliver holistic solutions for improving indoor living conditions in residential environments. Backed by over a decade of research, Vitacorps is dedicated to improving the health, quality of life and readiness of our Armed Forces. Our evidence-based, comprehensive 7-step program is engineered to improve and sustain indoor air, water, and light quality to certifiable health standards and guidelines.

How You'll Contribute to the Team:

The Service Scheduling Coordinator will be responsible for coordination with the Program Manager for scheduling and rescheduling installation and maintenance of Vitacorps services and to adhere to approved schedules and timelines.

Primary Responsibilities Include:

• Ensure dedication to the company mission through all daily activities and decision making to ensure a satisfied customer base, while improving the lives of the residents we serve.
• Assist with the management of tradespeople and vendors as well as act as a liaison between the neighborhoods and vendors, maintenance technicians and residents.
• Consistently keep facilities leadership informed with regard to work order and turn status. Coordinate vendor activity including schedules, purchase orders and invoices.
• Maintain open dialogue with the property management team to ensure pertinent work order and/or turn information is communicated.
• Communicate with residents regarding work status.
• Attend subcontractor meetings as needed.
• Demonstrate and maintain expert knowledge of property management software (Limble).
• Responsible for being the point of contact regarding all turn and/or maintenance purchase orders for vendors, neighborhoods and accounting.
• Enter stock information annotated on work orders into operational system of record.
• Schedule vendors as directed ensuring all necessary work order and purchase order details are accurate.
• Assist Manager with other duties as required for work order management.
• Other duties as assigned.

Role Specific Requirements Include:

• 2 years of relevant work experience in property and/or facilities management with customer service or call center experience.
• Knowledge of accounting procedures preferred.
• Proficient in Entrata or property management software preferred.
• Work order tracking and dispatch experience.
• Strong working knowledge of Microsoft Office.
• Strong organizational skills in meeting set schedules and deadlines.
• Strong written and oral communication skills.
• Strong attention to detail and follow up.
• Customer-focused mindset

Competencies:

Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.

Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.

Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.

Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.

Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Exceptional Benefits for Exceptional Team Members

As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.

Vitacorps employees are eligible for:

• A choice between two benefit-rich medical, dental and vision plans
• 401(k) with immediate 100% vesting and up to a 4% contribution match
• Generous paid time off that increases throughout your career
• 12 paid holidays
• Paid time off to volunteer
• 100% paid life and AD&D insurance
• Company paid short-term and long-term disability coverage
• Parental Leave
• Military Leave
• Flexible Spending Accounts (Health and Dependent Care)
• Complimentary Employee Assistance Program
• Tuition reimbursement to support growth and development

Equal Opportunity Employer/Veterans/Disabled

Vitacorps, LLC (the “Company”) does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws

Learn more about our Equal Employment Opportunity program by viewing our poster “Know Your Rights”.

Learn more about Vitacorps’ External Recruiting Policy.

Learn more about Pay Transparency.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)