What are the responsibilities and job description for the Customer Relationship Center Specialist - Coral Gables, FL position at Cosentino?
What are we looking for
At Cosentino (www.cosentino.com) we are looking for a Customer Relationships Specialist to join our Miami HQ location in Coral Gables, FL , who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.
What you will do
As a Customer Relationships Center Specialist, you will service and support internal and external customers with sales administration, back office, warranty, claim management, technical information and product care and availability needs. Assist internal customers on process issues with Salesforce and other applications, including claim handling, National Accounts sales back office and product support.
Duties include :
- Provide best-in-class, friendly and caring customer service experience to customers, partners, and internal stakeholders over the phone, email and online media.
- Approach every interaction with a clear goal : drive customer satisfaction and brand loyalty.
- Provide technical and product information such as how to clean and maintain countertops, which surface is recommended for each application, where to buy, and product availability, among others.
- Listen and empathize with customers and partners,
- Analyze product and sales information, problems, and documentation to make judgments, propose solutions and drive change. We are looking for someone who owns issues until resolution and thrives in a fast-paced environment.
- Support sales by National Accounts such as Lowe’s, Home Depot, and Costco, providing back-office support to end users, partners and store associates.
- Be a Cosentino ambassador by continuously learning about our products and practices, industry tendencies time in the field and building beneficial relationships.
- Keep fluid and proactive communication with internal and external stakeholders on Quality tickets, sales orders, credit notes and other items.
- Provide administrative support to the Quality tickets handling process, helping internal stakeholders as well as fabricators as needed.
- Proactively propose solutions and / or alternatives to pending issues, as well as process improvement
- Prepare ad-hoc reports pertaining to customer claims and inbound / outbound contacts as needed
- Other tasks upon request of the manager
What you need to succeed
Required :
What we do offer
You will join a company :
Wage Range :
Benefits :
Paid time off :
The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
About Cosentino
At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com
With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.
Cosentino is an Equal Opportunity / Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind : Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.” - https : / / rb.gy / xq0edq
Salary : $20 - $24
