What are the responsibilities and job description for the Operations and Quality Specialist 1 position at CoServ?
Position Summary
The Operations & Quality Specialist 1 oversees several supporting functions. The Operations & Quality Specialist is highly engaged with CCSs, meter automations, field technicians, and management in a prompt, pleasant and courteous manner.
Primary Position Responsibilities
- Operations & Quality Specialist 1works several support tasks which include but not limited to the list below. Operations & Quality Specialist 1 will be asked to understand and work at least 2 of these items listed below as business requires.
- Facilitates the fulfillment of "SmartHub Service Orders" for new service, transfer of service, and service disconnection.
- Monitors CCS calls and evaluates from a quality and technical skill perspective.
- Processes pledge payments & pledge reports to the appropriate persons.
- Maintains records by ensuring that documents are completed and filed according to policy and procedures.
- Maintains daily reports and sends to appropriate personnel.
- Abides by department standards.
- Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
- Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.
Secondary Position Responsibilities
Supervisory Responsibilities
Position Requirements
Education and Certifications Required
Education and Certifications Preferred
Experience Required
Experience Preferred
Skills and Abilities Required
Skills and Abilities Preferred
Physical Requirements
Other Requirements
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
