Payment Processing Analyst 1

Position Summary

The Payment Processing Analyst 1 representative is responsible for processing payments for electric and gas services, which impact customer’s/member’s utility accounts, including payments for constructions and other sources.

Primary Position Responsibilities

• Process multiple and various electronic payment files from different banking sources
• Process payments received through the mail and update customer accounts the same day received
• Process bank deposits through Remit Plus for mail-in payments, as needed
• Balance payment activity logs
• Approve/process chargebacks/payment reversals and duplicate check payments, as needed
• Review credit balances on accounts following payment updates
• Review and research misapplied payments, including rejected files and make necessary adjustments
• Work closely with Accounting and Treasury teams for reconciling purposes
• Perform NISC upgrade testing in Service, Financials, as needed
• Correspond with member/customer, as needed
• Understand/explain Capital Credits, as needed
• Update and maintain documented daily checklists and job procedures
• Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
• Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.

Secondary Position Responsibilities

• Assist with processing pre-note and bank draft files, including recurring credit cards.
• Assist with processing deposit/membership charges
• Assist with Deposit Refund routine
• Assist with setting up Invoice Group for invoice billing
• Assist with assessing Late Payment fees to billing cycles
• Assist with running DQ1 Notices
• Attend approved professional training conferences, seminars, and workshops
• Attend various advisory committee meetings to assist Utility Revenue Specialist Supervisor, as needed.
• Cross-train on different aspects/duties with the Billing Department.
• Continued knowledge of utilities industry
• Attends safety meetings involving safe office procedures.
• Performs other duties and activities as directed.

Supervisory Responsibilities

• None

Position Requirements

Experience, Education and Certifications Required

• High School Diploma or G.E.D equivalency.
• Minimum 1 - 2 years utility billing, accounts receivable or equivalent work experience

Experience, Education and Certifications Preferred

• None

Skills and Abilities Required

• Must have strong organizational skills and be able to support multiple tasks.
• Must be able to work independently and be a self-starter.
• Must have flexible schedule and be available to rotate work on weekends/holidays, as needed
• Must have strong communication skills, both written and verbal
• Must possess personal computer skills and be proficient with Microsoft Suite of products and CIS software

• Knowledge of basic mathematics
• Must have typing skills of a minimum of 45 WPM
• Ability to work independently, with minimum supervision, and in a team environment
• Ability to work under strict deadlines and have strong problem-solving and analytical skills

Skills and Abilities Preferred

• None

Physical Requirements

• Operates office equipment such as a computer, telephone, fax machine, copier, etc.
• Indoor, office environment.
• Ability to lift a minimum of 25 pounds.
• Ability to drive occasionally as needed.
• Ability to sit for long periods of time.
• Requires frequent sitting, standing, walking, bending, and reaching.

Other Requirements

• Must have and maintain a valid Texas driver's license

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)