What are the responsibilities and job description for the Front Office Receptionist, Client Coordinator position at Cosmetic Skin And Laser Center?
Join Our Growing Team in East Lansing, MI!
Cosmetic Skin & Laser Center|RegenCen, a leading Aesthetic & Regenerative medicine practice in East Lansing, is seeking a dynamic and enthusiastic Front Office Client Coordinator to be the welcoming heart of our client interactions. If you're passionate about creating exceptional experiences and thrive in a fast-paced, rewarding environment, we encourage you to apply!
As the first impression for every client, you'll be accountable for a smooth and welcoming experience from arrival to departure, ensuring our client-facing areas reflect the high standards of CSLC.
We're looking for someone who:
- Possesses exceptional sales and customer service abilities.
- Communicates clearly and confidently, both verbally and in writing.
- Has a genuine passion for building lasting, meaningful relationships with clients.
- Thrives in an environment that encourages accountability and independent work.
- Enjoys independent learning
- Is looking for a long-term position
Responsibilities:
- Create exceptional first and lasting impressions, guiding clients through a positive and seamless experience from arrival to departure.
- Efficiently manage appointment scheduling and in-person interactions, coordinating seamlessly with clients and our team of aesthetic professionals.
- Proactively manage client accounts, ensuring all necessary intake information is input accurately and transactions are completed correctly.
- Maintain a presentable and organized office, contributing to a welcoming atmosphere.
- Process payments accurately and efficiently.
- Assist with administrative tasks as needed to support the smooth operation of the office.
- Report building maintenance concerns to the appropriate team members.
Requirements:
- Demonstrated common sense and strong problem-solving skills.
- A genuine passion for and proven track record in providing outstanding customer service.
- Prior experience in marketing, sales, or the medspa/aesthetics/plastic surgery industry is a plus.
- A consistently positive, proactive, and hardworking attitude.
- A highly motivated self-starter who excels in independent work while also being a collaborative and supportive team player, committed to the success of all colleagues.
- We are a dynamic and evolving company in a rapidly growing industry. Candidates who embrace change and seek opportunities for professional development will thrive here.
- Commitment to continuous learning and staying up-to-date on our product lines and service offerings.
Why Choose CSLC?
Founded over 25 years ago by Courtney Lo and Gustav Lo, MD, CSLC is experiencing rapid growth while intentionally nurturing our positive culture and maintaining our impeccable reputation in aesthetic, regenerative, and anti-aging medicine. Our team benefits from a collaborative work environment, clear opportunities for professional growth, and competitive full-time benefits, including generous PTO, comprehensive health insurance, and a 401(k). The fact that many of our team members have been with us for over a decade speaks volumes!
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Commute:
- East Lansing, MI 48823 (Required)
Work Location: In person
