What are the responsibilities and job description for the Bilingual Customer Call Center Representative Cosmic Air adventure Park position at Cosmic Air Adventure Park and Arcade?
Job Overview
We are seeking a dedicated and enthusiastic Bilingual Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support in both English and Spanish language. Your ability to communicate effectively with diverse clients will be essential in delivering outstanding service and fostering positive relationships.
Responsibilities
- Handle inbound and outbound calls to assist customers with inquiries, Birthday party information, and product information.
- Provide excellent customer support by addressing client needs and resolving issues promptly.
- Communicate clearly and professionally in both English and Spanish language to ensure understanding.
- Maintain accurate records of customer interactions and transactions in our office systems.
- Assist with sales efforts by promoting products and services during calls.
- Conduct follow-up calls to ensure customer satisfaction and gather feedback on services provided.
- Collaborate with team members to improve processes and enhance client services.
- Perform cash handling duties as required, ensuring accuracy in transactions.
Requirements
- Proficiency in English and Spanish language is required; multilingual candidates are highly encouraged to apply.
- Previous experience in customer service or call center environments is preferred.
- Strong communication skills, both verbal and written, with the ability to engage effectively with clients.
- Familiarity with office software applications for documentation and record keeping.
- Experience in sales or outbound calling is a plus.
- Ability to handle cash transactions accurately and responsibly.
- A positive attitude, strong problem-solving skills, and a commitment to providing excellent customer support.
Job Type: Part-time
Pay: $15.50 - $17.50 per hour
Benefits:
- Flexible schedule
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $16 - $18