What are the responsibilities and job description for the GUEST SERVICES MANAGER position at Costa d' Este Resort & Spa?
About Us :
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description :
Costa d'Este Beach Resort & Spa is a luxury resort located in Vero Beach, Florida. The resort's rooms and suites are spacious and luxuriously appointed, with many offering stunning views of the ocean or the pool. Costa d'Este Beach Resort & Spa is the perfect place to relax and rejuvenate on Florida's beautiful Treasure Coast. The resort's stunning location, luxurious accommodations, and endless amenities make it a popular destination for couples, families, and groups of friends.
Overview :
We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Guest Services Team to ensure the effortless and seamless movement of guests in and out of the resort, and to provide exceptional levels of service throughout our guests' stay.
The Guest Services Manager will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff. The Guest Services Manager will assure guest service standards are being applied consistently and that all resort and department policies and procedures are followed and adhered to.
Qualifications :
Must have excellent communication skills, written and verbal, and relate to guests' concerns and work well in groups.
Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff. Te ability to motivate and drive the staff is essential.
Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc.
Must be able to handle multi-tasking and be goal- and results-oriented.
Must have strong time management skills to meet deadlines.
Prior hotel experience required.
Prior experience with Maestro preferred.
Compensation Range :
The compensation for this position is $55,000.00 / Yr. - $70,000.00 / Yr. based on qualifications and experience.
Salary : $55,000 - $70,000