Guest Services Lead- Arlington, Va

Job Description

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create unique and valuable offerings for our customers. We have continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate. 

Role Description

The Guest Services Lead plays a key role in creating a first impression of CoStar Group via in person and phone interactions with employees, prospective clients, guests, and vendors. We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees, and visitors who come to the site. This teammate is an individual who cares deeply about the level of interaction and the quality of the experience they deliver at the entry point to our workplace.

Responsibilities

• Ensures a smooth and seamless employee and guest experience by communicating warmly (both oral and written), clearly, and effectively with employees, guests, employee hosts, vendors, etc.
• Ensures coverage for front-of-house area is properly staffed during all business hours.
• Provides a warm welcome, greets all entrants with a smile, and ensures visitors are connected with their host, while maintaining the visitor log.
• Presents a neat and professional appearance.
• Performs general office duties, as required, including sorting and delivering mail, performing outgoing shipping, wayfinding support, facilitating office tours, and assisting internal clients with logistics needs.
• Answers phone calls promptly and professionally, while providing assistance and redirecting calls to the appropriate department, when needed.
• Maintains strong knowledge of the workplace, the site, and surrounding areas.
• Maintains ownership of the condition and cleanliness of the front-of-house, while inputting proactive work orders to address any issues as needed.
• Learns quickly and follows detailed instructions.
• Answers questions and solve problems independently by utilizing a variety of resources to provide accurate information.
• Trained to properly use any software, technology, and equipment necessary to perform duties.
• Understands and adheres to all safety and security protocols, collaborating with Security to monitor front-of-house spaces and report concerns, as needed.
• Provides lost & found support and luggage storage, while adhering to the operating procedures outlined for each.
• Performs daily responsibilities with initiative (i.e. opening/closing tasks, stocking supplies, completing requests, meeting deadlines).
• Supports Executives and VIPs with meeting set up, catering, and supply needs.
• Provide occasional assistance with event planning, e.g. annual holiday party
• Assists with special projects as requested.
  
  

Qualifications

• Bachelor’s degree required from an accredited, not-for-profit University or College
• A track record of commitment to prior employers
• 2 years of office administration or reception experience
• Ability to interact with clients and customers at all levels of the organization
• Follow directions and policies
• Exhibit motivation and initiative
• Strong attention to detail
• Strong written and verbal communication skills
• Ability to prioritize and multi-task job duties
• Proven computer experience; proficiency in Outlook, Word and Excel required
  
  

What is in it for you?     

When you join CoStar Group, you will experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.  

 

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.  

Our benefits package includes (but is not limited to):  

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug  
• Life, legal, and supplementary insurance  
• Virtual and in person mental health counseling services for individuals and family  
• Commuter and parking benefits  
• 401(K) retirement plan with matching contributions  
• Employee stock purchase plan  
• Paid time off  
• Tuition reimbursement  
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups  
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks  
  
  

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, CoStar Group cannot provide visa sponsorship for this position.  

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing