What are the responsibilities and job description for the Corporate Travel Agent position at Costco Travel?
Position Summary:
Corporate Travel Agents are responsible for all aspects of employee business travel. This includes conversing with travelers via multiple channels to qualify travel needs including destination, mode of transportation, dates/times, pricing and accommodations for both domestic and international travel. The advisor will also be responsible for booking, ticketing, maintaining travel itineraries via the Sabre/Travelport GDS system, and trouble-shooting booking tool technical issues for travelers.
Job Duties/Essential Functions:
Ability to operate vehicles, equipment or machinery.:
Experience, Skills, Education & Licenses/Certifications:
Required::
Compensation: :$20.50/hr - $30.90/hr $3/hr premium (pay based on experience).
Please click here to receive a copy of the Costco Applicant Information Privacy Notice.:
Corporate Travel Agents are responsible for all aspects of employee business travel. This includes conversing with travelers via multiple channels to qualify travel needs including destination, mode of transportation, dates/times, pricing and accommodations for both domestic and international travel. The advisor will also be responsible for booking, ticketing, maintaining travel itineraries via the Sabre/Travelport GDS system, and trouble-shooting booking tool technical issues for travelers.
Job Duties/Essential Functions:
- Resolves any traveler service issues with patience, empathy, and urgency.
- Creates and changes reservations including both domestic and international reservations for air, car, and hotel.
- Ensures timely and accurate ticketing and invoicing.
- Processes ticket exchanges and refunds.
- Assists travelers with using online booking tool GetThere/Deem.
- Monitors and services the Sabre/Travelport queue, including schedule changes, fare reduction processes, and ticket accuracy.
- Works with travelers for direct billing when required.
- Regular and reliable workplace attendance at your assigned location.
Ability to operate vehicles, equipment or machinery.:
- Computer, phone, headset, fax machine, copier, printer
Non-Essential Functions :
- Assists in other areas of the department as necessary.
- Assists in other areas of the company as necessary.
Ability to operate vehicles, equipment or machinery.:
- Same as Essential Functions
Experience, Skills, Education & Licenses/Certifications:
Required::
- 2 years’ minimum corporate travel agency or airline experience or 4 years of thorough SABRE/Travelport experience.
- Sabre/Travelport skills including reservations, pricing, ticketing, exchanges, car and hotel reservations/modifications.
- Familiar with published air rules, pricing, exchanges, moderate international city/geography knowledge, and airline hubs and routes.
- Strong attention to detail with the ability to multi-task and problem-solve in a fast-paced environment.
- Traveler centric attitude – a creative solutionist with strong customer service skills who utilizes available resources and a consultive approach to find better and positive solutions for our travelers.
- Comprehends stages of GDS bookings from reservation, QC, invoicing, email, and changes.
- Excellent communication skills, both verbal and written.
- Positive attitude and ability to remain calm in stressful situations.
- Maintains confidentiality of data, documentation, projects, or other sensitive material.
- Overall knowledge of travel industry.
- Ticketing experience including exchanges.
- High School Diploma or GED preferred.
Other Conditions:
- Management will review the Job Analysis for this position prior to a job offer.
Compensation: :$20.50/hr - $30.90/hr $3/hr premium (pay based on experience).
Please click here to receive a copy of the Costco Applicant Information Privacy Notice.:
Salary : $21 - $31