What are the responsibilities and job description for the IT Service Desk Training Analyst position at Costco Wholesale?
Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.
This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.
Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.
The IT Training Analyst is responsible for selecting, designing, administering, and coordinating Service Desk new hires and current employee training programs. The selected individual will use various methods, technologies, and knowledge-sharing tools to develop a training curriculum (e.g. classroom training, eLearning modules, and job aids) to meet a variety of learning styles.
If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.
ROLE
- Develops in-depth learning and development programs for the Service Desk.
- Maintains advisory relationships for Knowledge Transfer processes with Service Desk management.
- Documents skill development plans necessary to function in specific knowledge areas.
- Administers, manages, and executes employee development initiatives and curriculums.
- Develops related learning materials, program parameters, and testing.
- Designs training curriculum, training programs and collateral.
- Develops, presents, and maintains training project plans, needs assessment reports, design documents, instructional materials, evaluation summaries, and other relevant key performance indicators.
- Provides weekly project status and updates.
- Works as an embedded resource on IT projects and solutions to develop pilot and roll-out training.
- Supports the overall strategic Service Desk mission and approach; makes recommendations to ensure continuous improvement and align the Service Desk with IT business needs.
REQUIRED
- Must possess excellent verbal and written communication skills, and have the ability to transfer information and knowledge to others in a clear and concise manner.
- Detail-oriented and able to produce quality training materials which are concise and easy to understand.
- Experience with a variety of multimedia training platforms and methods.
- Strong organizational and cross-functional interpersonal skills.
- Highly organized; ability to think, plan, and execute on multiple projects simultaneously in an organized manner while functioning effectively as a team member.
- Ability to interact positively with all levels throughout the division, including management, and build strong internal working relationships.
- Collaborative and flexible work style with the ability to work independently and as a member of a team.
Recommended
- Previous experience as a TSR on the Service Desk.
- Previous experience leading large scale training projects.
- Able to work independently when required without having to rely on direct supervision.
- Capable of balancing and prioritizing workload and meeting deadlines for assigned projects.
- Good problem-solving skills and able to determine the best solution, and take the initiative to solve the problem when faced with a training issue.
- Well-organized; able to consistently plan and prioritize many different types of classes and training schedules.
- Able to accept constructive feedback from management, students, and co-workers.
- Familiar with multiple Costco business areas.
- Proven success participating in cross-departmental projects with several project team members.
- Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.
Required Documents
- Cover Letter
- Resume
California applicants, please review the Costco Applicant Privacy Notice.
Pay Ranges:
Level 1 - $32.60/hr - $43.27/hr
Level 2 - $80,000 - $105,000
Level 3 - $95,000 - $120,000
We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.
Salary : $43
