Manager - SAP Global Finance QA/QE

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team’s strategic vision and plan and ensuring that your team’s actions align with the larger goals of the company and the IT Division.

The SAP Global Finance QA/QE Manager will lead the team of Quality Assurance and Quality Engineers; facilitating and maintaining the overall SAP Global Finance Quality Assurance strategy, manage the QA & automation resource needs within the workstream portfolio, define and manage the QA & automation roadmap while continually governing and improving the Quality Assurance and automation process. The ideal candidate will demonstrate extensive knowledge and understanding of Quality Assurance best practices and methodologies, drive compliance, improve quality, and ensure reporting consistency across different teams. A key requirement of this Manager is an understanding of the “Automate First” concepts, strategies, and processes. He/she will incorporate experience and skills to partner in the development and implementation of automated test strategies and solutions and incorporate them into the development lifecycle within the technical delivery teams.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and “open door” communication.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

• INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
• MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.
• ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.
• MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.
• COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.
• SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.
• INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.
• COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
• Responds to employee concerns using problem-solving skills, tact, and discretion in accordance with the Costco Employee Agreement and other applicable regulations.
• Collaborates across various IT teams to advance cross-functional projects, identify resource needs, and to resolve issues.
• Develops and maintains positive working relationships with business customers - demonstrating value through consistent and repeatable delivery of services and recommendations.
• Leads a team that is able to balance and deliver on strategic Finance projects, while supporting day to day operations and backlog initiatives for the entire FICO workstream.
• Maintains up-to-date knowledge on Quality Assurance and IT Automation industry trends and standards.
• Drive the development of the automated test engineering strategy, methodology, discipline, and frameworks to ensure and continuously improve quality, performance, and reliability of our FICO products.
• Ensures that the IT Security and Compliance guidelines that relate to QA are understood, and processes, and gates are in place and enforced.
• Maintains a solid resource and capacity plan with forecasts and plans to support the FICO workstream roadmap, and initiatives.
• Executes against approved projects and meets dates in support of scheduled application releases.
• Identifies, communicates, and manages dependencies that support successful delivery of QA and QE deliverables and commitments.
• Mentors and develops a top-performing QA/QE team that applies industry best practices to support business outcomes.
• Owns the QA/QE roadmap; prioritizes, balances multiple projects efficiently, and achieves goals in a fast-paced and dynamic environment.
• Partners with leadership to identify opportunities, set priorities, and establish team and division goals.
• Completes 30-day and 90-day reviews for new hires and annual performance reviews for team members.
• This is a full-time management/leadership position (45 hours per week).

REQUIRED

• 5 years technical leadership experience.
• 1 - 3 years QA and / or QE experience.
• 5 years’ experience with SAP applications.
• Proven track record of strong leadership and team-building skills with the ability to lead, mentor, coach, and develop staff.
• Knowledge of Quality Assurance and Quality Engineer roles and responsibilities, including artifacts and deliverables.
• Extensive knowledge of and application of effective QA and QE methodology, practices, SDLC and drive compliance and quality improvement across the team.
• Solid understanding of the Automation First framework and processes.
• Experience onboarding and managing contractors (onsite and offshore).
• Strong written and oral communication skills.
• Ability to plan and budget.
• Experience with Waterfall and Agile methodologies.
• Excellent organizational and planning skills, with experience building strategic and tactical plans.
• Ability to work under pressure and in a crisis situation.
• Demonstrates ability to lead teams that operate in an ambiguous, fast-paced environment with frequent change.
• Strong leadership and team-building skills; ability to focus various work streams at the same time.
• Strong interpersonal skills; proven ability to work well with people at all levels.
• Scheduling flexibility to meet the needs of the business, including weekends, holidays, and 24/7 on call responsibilities on a rotational basis.
• HIPAA Training and Supervisors Orientation (within 30 days of hire); Leadership Development 101 (within one year); Costco Pay Policies (within 90 days of promotion).

Recommended

• Experience with accounting applications and concepts preferred.
• Experience with Kanban and Waterfall methodologies preferred.
• Experience in leading QA and automation teams in support of large scale, multi-application systems.
• Strong technical experience related to all forms of software testing and quality assurance.
• Experience in the use of test automation tools and best practices. Experience with Tricentis Tosca is a plus.
• Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.

Required Documents

• Cover Letter
• Resume

California applicants, please review the Costco Applicant Privacy Notice.

Pay Range: $137,000 - $200,000, Bonus and Restricted Stock Unit (RSU) eligible

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.