What are the responsibilities and job description for the Manager - Data Center Operations position at Costco?
As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team's strategic vision and plan and ensuring that your team's actions align with the larger goals of the company and the IT Division.
Costco's Data Center Operations Manager is responsible for ensuring scheduled production workload is completed on time and according to department service level agreements and guidelines. The Manager provides leadership to the Operations teams, maintaining communication and collaboration across each operations shift.
As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and "open door" communication.
Job Duties / Essential Functions
- INTEGRITY : When achieving benchmarks and goals, use methods / strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
- MEMBER SERVICE : Provides and ensures staff provides an exceptional member experience.
- ADMINISTRATION : Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.
- MANAGING PERFORMANCE : Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.
- COMMUNICATION : Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.
- SELF-MANAGEMENT : Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.
- INCLUSION : Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.
- COMPLIANCE AND SAFETY : Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
- Ensures scheduled production workload is completed on time and per department service level agreements.
- Sets clear performance expectations, and provides thoughtful and timely coaching, and feedback to ensure department, business, and company procedures and standards are met. Conducts yearly performance reviews.
- Encourages a high sense of urgency in production execution and incident management.
- Hires, trains, and mentors Data Center Operation team members.
- Manages and ensures 100% compliance with our SOX controls.
- This is a full-time management / leadership position (45 hours per week).
- Regular and reliable workplace attendance at your assigned location.
- Ability to operate vehicles, equipment or machinery.
- Computer, phone, printer, copier, fax
Non-Essential Functions
Experience, Skills, Education & Licenses / Certifications
Required :
Recommended :
Other Conditions
Required Documents
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