Manager - IT Membership

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team's strategic vision and plan and ensuring that your team's actions align with the larger goals of the company and the IT Division.

The IT Membership team is responsible for applications used for Costco Membership Accounts as well Co-Branded Credit Cards. The manager will lead the Product Managers, Product Owners and Support teams for a home grown membership application that is hosted in Azure cloud and runs on a Cosmos database as well as applications used in our Membership Processing Center.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of IT Management should strive to consciously and consistently foster a culture of engagement, trust, and "open door" communication.

Job Duties / Essential Functions

• INTEGRITY : When achieving benchmarks and goals, use methods / strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
• MEMBER SERVICE : Provides and ensures staff provides an exceptional member experience.
• ADMINISTRATION : Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.
• MANAGING PERFORMANCE : Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.
• COMMUNICATION : Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.
• SELF-MANAGEMENT : Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.
• INCLUSION : Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.
• COMPLIANCE AND SAFETY : Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
• Develops and maintains positive working relationships with Loyalty & Membership Service Center business stakeholders.
• Provides oversight and mentoring of Project Managers, Scrum Masters, and Product Owners.
• Leads staff in the daily operations and maintenance of Costco's Membership systems.
• Sets clear performance expectations, and provides thoughtful and timely coaching, and feedback to ensure department, business, and company procedures and standards are met. Conducts yearly performance reviews.
• Plans and maintains Membership technology / functionality road maps to support immediate and future business needs.
• Communicates technical strategy, architecture, and constraints to business stakeholders.
• Partners and guides vendors to ensure proper execution of Costco strategies.
• Communicates performance of project status and operations to business and IS executive leadership.
• Encourages a high sense of urgency in project execution and incident management.
• Collaborates with all areas of IT management for cross-functional projects, resourcing, and resolution to issues.
• This is a full-time management / leadership position (45 hours per week).
• Regular and reliable workplace attendance at your assigned location.

Ability to operate vehicles, equipment or machinery.

Non-Essential Functions

Ability to operate vehicles, equipment or machinery.

Experience, Skills, Education & Licenses / Certifications

Required :

Recommended :

Other Conditions

Required Documents

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