Job Details
Job Location
BHC Overhead Corp Office - Deer Park, NY
Salary Range
17.50 - $20.00 Hourly
Description
Position Summary
As an Assistant Manager you are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards. They must demonstrate knowledge of the stores purpose and goals and have the skills to help associates achieve those goals.
Qualifications
Major Responsibilities
Job Functions : Accountability
- Hold Associate Staff Accountable to Their Responsibilities and Company Standards
- Staff Development and Training
Customer Service
Sales Observational ChecklistAddress and Handle Customer ComplaintsDaily Monitoring of E.C.E.TMystery ShopsHelpful 101Inventory Standards
Marketing Ads are Set and RemovedRSO ComplianceIn Stock of Ad BulletinsA / B Outs Reports (Overall Stores In Stock and Signage Position)Communication
Communicate Sales Goals with StaffCommunicate Company Announcements with TeamStores Financials
Sales TY vs LY vs PlanMargin % TY vs LY vs PlanPayroll % to Sales TY vs PlanMerchandising functions :
Aisle Assignments
Company Standards are FollowedAisle RecoveryInventory Reports
MangoNew ItemNegative On HandsA & B Outs Report.Shooting OutsICE / Discontinued ReportPOG Standards
Company Plano-gram and Program UpdatesProduct RecallsOverall In Stock StandardsClip Strips and Wing (Side)Panels100% Shelf LabeledGCFVEnd Cap and AD Presentation
Follow Company StandardsSigned , Full, and Impactful (like a billboard)Filled with Promo and Non-Promo ItemsWork with Store Manager on AD BulletinsRSO ComplianceSignage
Marketing Ad Events are Set and Removed According to Marketing Calendar.Weekly Price ChangesReview Daily Exception ReportsMonitor and Grow New and Old Accounts (MCR)Operations functions :
Receiving
Packing Slips are Faxed and MailedStockroom and Basement Standards MaintainedProcessing Damages (ACE and Vendor)Front End
Buyers Zone Ready for BusinessRegister Lanes are well stockedCashiers Adhere to Company Policies and ProceduresInviting, Clean, and UnclutteredStore Use and Pilferage LogACE RewardsFacilities & Maintenance
Bathrooms are Cleaned DailyFloors are Maintained and Kept CleanOverall Maintenance of the Buildings Lighting and SafetyInterior / Exterior MaintenanceTraining
Associate Training ProgramSkill Matrix Training BoardForklift TrainingMystery ShopsCommunication BoardHR / Office Paperwork
New Hire Employee PaperworkEmployee Reviews (w / Store Manager)Employee Personal FilesCompany HandbookStore Supplies and Employee VestsSchedule
Management and Employees ScheduleInventory Process
Prepping the Store and Day of InventoryOther Requirements :
Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interactionGreet every customer you make eye contact with, anywhere in the storeAnswer customers questions and provide information on procedures and policiesBe at your workstation on timeBe customer ready whenever you are on the stage / sales floorMaintain awareness of all promotions and advertisementsRecommend related items when appropriate and execute S.A.L.E.S. processKeep your area of responsibility neat, clean, stocked and priced properlyExecute the daily operational, day-to-day goals and priorities assigned by store managementAssist in the training and development of peersActively participate in daily huddle meetingsUphold merchandising and store cleanliness standardsOffer a carry-out if appropriateKnow the proper way to answer the telephoneBe alert for possible merchandise losses. Protect all company assets and report any missing or damagedmerchandise to your supervisor.Address all safety concerns immediatelyAdvise store management of any pricing errorsAdvise store management anytime you say "no" to a customerTake initiative to learn product knowledgeTake initiative to learn selling skillsPerform other tasks as asked by store managementPhysical Requirements
Essential Physical Ability
Frequency
Requirement
Walking
Frequent
Flat surfaces from point to point
Standing
Constant
All work performed on feet
Sitting
In-frequent
Paperwork in office
Stooping
Frequent
To pick up cartons at floor level
Reaching
Frequent
To a height of 6 feet
Lifting
Frequent
Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably
Hand Dexterity
Frequent
Must be able to use at least one hand to operate register and complete paperwork
Pushing / Pulling
Frequent
Move hand jacks from place to place
Carrying
Frequent
Up to 50 lbs., up to 10 feet, occasionally more
Climbing
In-frequent
Stairs in storage rooms; ladders
Vision
Constant
Read labels, recognize boxes, safety in working
Hearing
Constant
Safety Signals
Bellmore Home Center, Inc. d / b / a Costello's ace Hardware is an Equal opportunity Employer Learn More
Salary : $18 - $20
