Customer Success Representative

Coton Colors Company is currently seeking a Customer Success Representative for our Corporate Office & Design Center, located in Nashville, TN

JOB OVERVIEW:

Responsible for managing the relationships with our customers. This includes general administrative work, proactive customer touch points, new customer onboarding, customer service and coordination with multiple functions. Collaborates with Sales Representatives to provide an excellent customer experience and facilitate the growth and development of customer relationships.

DUTIES AND RESPONSIBILITIES (but are not limited to):

• Serve as the main point of contact for your assigned accounts in coordination with the Sales Representative
• Provides customer communication via all channels – In person, phone, email, fax and company systems and websites
• Executes Account Management for multiple accounts, including
  • Customer Onboarding/Deboarding
  • Customer Training
  • Data Management and Reporting
  • Customer Analysis
• Delivers excellent customer service and development to include:
  • Order information, placement and inquiries
  • Customer communication regarding sales initiatives, promotions, and campaigns.
  • Product information
  • Shipping information and coordination
• Performs customer and company data management
• Performs customer reporting
• Assists Sales Representatives with:
  • Appointment setting
  • Corporate travel
  • Corporate events
  • Sales
• Participates in companywide events:
  • Trade shows, Conventions, Sales events

• REQUIREMENTS:

• College degree
• 1-2 years of experience in customer service and/or sales field, retail a plus

• COMPETENCIES:

• Eager to learn and grow
• Quick learner and ability to retain information
• Hardworking with an internal drive to meet and exceed goals
• Nimble, while remaining calm and using good judgement
• Attention to detail and accuracy
• Strong creative thinking in an effort to recognize and solve a problem
• Ability to work closely with a team
• Excellent verbal and written communication
• Excellent Customer Service skills
• Ability to work under pressure

At Coton Colors we celebrate every day.  Even work days.  Be part of the Coton Colors crew, and you'll know what we're talking about. 

The founding principles of Coton Colors can be found resonating through our products, service and experience.

Creative | "Can Do" Attitude | Discerning | Quick, Hardworking & Nimble | Intelligent | Giving |

Hospitable | Shoot the Moon Mentality | Respectful | Trustworthy | Proud | Happy

 Coton Colors also provides these amazing benefits and perks:

• Competitive Compensation
• Comprehensive Medical Insurance
• 401(k) with an ambitious Company Match
• Generous Paid Time Off (PTO)
• Ten (10) Company Paid Holidays, including your Birthday!
• Medical/Maternity Leave
• Crew Discount Program

Visit our Coton Colors Careers Page to learn more.