What are the responsibilities and job description for the Clinical Concierge Lead position at Cottage Health?
Cottage Medical Group seeks a Clinical Concierge Lead for their CMG Cottage Urgent Care-Ventura-Poinsettia Plaza department responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, following-up with patients, and otherwise fulfilling all duties of a Clinical Concierge at Cottage Urgent Care. Additionally, the Clinical Concierge Lead acts as a Liaison between Management, the Patient Access department and the Urgent Care Centers in the region. The Clinical Concierge Lead helps onboard new team members and trains the rest of the Clinical Concierge staff to help meet the operational goals of the centers. Responsibilities include:
- Ensuring minimal registration errors within the urgent care setting, modeling Patients First behavior, and assisting with the flow in daily operations and serving as a point-person for coordinating new initiatives.
QUALIFICATIONS:
All job qualifications listed indicate the minimum level necessary to perform this job proficiently.
Education:
- Minimum: Graduate of an accredited Medical Assistant or Licensed Vocational Nurse (LVN) program or 2 years of equivalent work experience.
Certifications, Licenses, Registrations:
- Minimum: American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers, California LVN License or MA Certification.
Technical Requirements:
- Minimum: Ability to perform phlebotomy and administer injections. Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills.
Years of Related Work Experience:
- Minimum: 3 years of experience as Medical Assistant or Licensed Vocational Nurse, including previous experience with an electronic health record and phlebotomy.
- Preferred: Urgent care experience.
