What are the responsibilities and job description for the Clinical Concierge (LVN) - Float position at Cottage Health?
Urgent Care San Luis Obispo Marigold Center seeks a Clinical Concierge Licensed Vocational Nurse (LVN) - Float responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge LVN Float to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge LVN Float is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. Responsibilities include:
- Clinical Concierge LVN Float is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
- The Clinical Concierge LVN, Float will float between all urgent care sites in a region based upon need as determined by leadership. Works at one site for an extended period of time to cover an LOA or may float on a daily basis to assist with areas of the highest volume and need. Due to various work environments within the ambulatory clinic network, use of a personal vehicle to travel between work locations is required.
QUALIFICATIONS:
All job qualifications listed indicate the minimum level necessary to perform this job proficiently.
Education:
- Minimum: Successful completion of a Vocational Nurse education.
Certifications, Licenses, Registrations:
- Minimum: California licensure as a Licensed Vocational Nurse (LVN) and American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers. Valid class "C" California Driver License and verification of acceptable driving record from the California Department of Motor Vehicles.
Technical Requirements:
- Minimum: Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills.
- Preferred: Ability to perform phlebotomy and administer injections.
Years of Related Work Experience:
- Preferred: 1 year of experience as an LVN, medical assistant, or equivalent, including previous experience with an electronic health record and phlebotomy.
