What are the responsibilities and job description for the Clinical Concierge (X-ray Technician) position at Cottage Health?
Cottage Urgent Care Santa Maria, Skyway Drive seeks a Clinical Concierge (X-ray Technician) responsible for registering, collecting payments, rooming, assisting the provider and clinical staff with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis.
Responsibilities include:
- Variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
- Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.
QUALIFICATIONS:
All job qualifications listed indicate the minimum level necessary to perform this job proficiently.
Education:
- Minimum: Successful completion of an X-ray Technician program.
Certifications, Licenses, Registrations:
- Minimum: Valid California X-ray Technician (limited scope) certifications in all of the following areas: Chest, Extremities, and Torso-Skeletal. American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers
Technical Requirements:
- Minimum: Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills.
Years of Related Work Experience:
- Preferred: 3 years of X-ray Technician (limited scope) experience in a clinic or other healthcare setting. Experience using an electronic health record.
